Customer Care Representative B

Job Info

POSITION-Union: Customer Care Representative B

NUMBER OF POSITIONS: 1

LOCATION: UI - CT - Orange - 100 Marsh Hill Rd

HOURLY RATE: $32.96

Responsibilities

- Perform Customer Care duties which are diversified and require the use of a wide range of alternatives to properly handle responsibilities.

- Function in accordance with good business practices and within the framework of established Company policies, procedures, and State regulations.

- Respond to customer inquiries and requests concerning such things as billing, rates, service applications, service interruption, voltage, service calls and energy conservation programs including establishing, changing, updating, closing an account or inputting service order as determined.

- Using prescribed equipment and methods, refer to pertinent files and data; if needed, transmit requested data to customers.

- Perform evaluations and investigate, analyze, and resolve, where possible billing problems. Take corrective action on accounts, including determining and processing allowances and late payment charges.

- Perform on-line cancel and re-billing on residential and commercial accounts.

- Discuss billing, off-peak adjustments, under-billing, streetlights, private area lights, surge protection and another product and services offered by UI to customers.

- Educate customers concerning UI’s residential rates and electronic metering, correct billing and meter reading errors.

- Perform tasks associated with customer reads including taking readings by phone, checking and entering the readings.

- Process service orders that do not require a field visit. This work requires thorough knowledge of company rates and accuracy to properly calculate and process billings.

- Coordinate appointments concerning customer services. Inform customers of date and price options for service.

- Contact other Company personnel when necessary to obtain or verify necessary information. Establish deposit requirements.

- Perform residential collection functions as required.

- Respond to routine correspondence from customer by contacting and or drafting replies by using formatted letters as required.

- Contact with electricians, homeowners, contractors and town inspectors to create and complete Standard Service Solution. This requires knowledge of our distribution system and basic knowledge of internal electrical standards.

- Make outbound calls to customer, landlords, financial institutions and local government to resolve all return bill, access problems or to promote the sale of products and services. Must have knowledge of current issues regarding UI legislative initiatives, media releases and political news associated with the changing industry.

- Market UI’s energy programs. Initiate contact with customers to market UI commodities, rates and to sell UI products and services.

- Respond to inquiries via the telephone device for the deaf.

- Assist in the training of new associates.

- May be required to work shifts and provide call coverage on a 24-hour basis.

Skills and Requirements

- Must successfully complete a Skills Assessment

- Must possess high school diploma or GED

Competencies

- Be a role model

- Be agile

- Collaborate and Share

- Develop Self and Others

- Empower to grow

- Focus to achieve results

- Technical Skills

Company:

THE UNITED ILLUMINATING COMPANY

Mobility Information

Please note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country.

At Avangrid we provide fair and equal employment and advancement opportunities for all employees and candidates regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status, disability, protected veteran status or any other status protected by federal, state, or local law.

If you are an individual with a disability or a disabled veteran who is unable to use our online tool to search for or to apply for jobs, you may request a reasonable accommodation by contacting our People and Organization department at

careers@avangrid.com

.

Avangrid employees may be assigned a system emergency role and in the event of a system emergency, may be required to work outside of their regular schedule/job duties. This is applicable to employees that will work in Connecticut, Maine, Massachusetts, and New York within Avangrid Network and Corporate functions. This does not include those that will work for Avangrid Power.

Job Posting End Date:

October-10-2025