Cust Loyalty Outbnd Sales Rep

Who We Are

As the nation's largest producer of clean, carbon-free energy, Constellation is focused on our purpose: accelerating the transition to a carbon-free future. We have been the leader in clean energy production for more than a decade, and we are cultivating a workplace where our employees can grow, thrive, and contribute.

Our culture and employee experience make it clear: We are powered by passion and purpose. Together, we're creating healthier communities and a cleaner planet, and our people are the driving force behind our success. At Constellation, you can build a fulfilling career with opportunities to learn, grow and make an impact. By doing our best work and meeting new challenges, we can accomplish great things and help fight climate change. Join us to lead the clean energy future.

Constellation offers a wide range of benefits and rewards to help our employees thrive professionally and personally. We provide competitive compensation and benefits that support both employees and their families, helping them prepare for the future. In addition to highly competitive salaries, we offer a bonus program, 401(k) with company match, employee stock purchase program; comprehensive medical, dental and vision benefits, including a robust wellness program; paid time off for vacation, holidays, and sick days; and much more.

Expected salary range of $39,748 to $44,165, varies based on experience, along with comprehensive benefits package that includes bonus and 401(k).

The position of Customer Loyalty Outbound Sales Representative will primarily be responsible for managing inbound calls from both internal and external customers. In addition, will proactively contact existing and prospective customers via phone or email to build relationships, drive sales, and increase retention rates.

- Conduct outbound calls and emails with existing and potential clients to foster relationships, promote sales, and identify opportunities for upselling or cross-selling to strengthen loyalty and retention.

- Use active listening and question-based sales techniques to assess needs, suggest appropriate products and guide prospects, customers and channel partners as they evaluate products and services.

- Meet or exceed monthly sales goals and key performance indicators as outlined on the scorecard.

- Handle customer inquiries and resolve issues promptly, referring customers to appropriate departments as needed while maintaining accurate records of all interactions in CRM software.

- Stay up to date on products, services, and current campaigns to effectively position the value of our service plans.

Minimum Qualifications

- 3-years of customer service experience

- High school diploma or equivalent

- 3-years sales or sales support experience

- Ability to handle multiple tasks in a fast paced environment

- Strong organizational, time management, and problem-solving skills

- Self-motivated, driven to achieve success and focused on personal continuous improvement

- Excellent written and verbal communication skills

- Skills involved with casting vision, negotiation, and persuasion

- Demonstrated excellent critical thinking skills

- Demonstrated ability to embrace and manage change effectively

- Ability to travel on a quarterly basis

Preferred Qualifications

- Completion of some college-level coursework

- Knowledge of Paymentus billing platform

- Knowledge of Customer Relationship Management (CRM) software, preferably Salesforce, and MS Office applications, particularly Excel