CSR - Key Account Lead

Job title

CSR - Key Account Lead

Contract type

Permanent Contract

Job Description

The Key Account Lead will provide exceptional customer account management, review customer order patterns, and optimize outbound orders. Key account Lead will build and maintain strong long lasting strategic relationships with customers, becoming well in-tuned with customers’ business and target markets. The KAL will assist in championing exceptional customer relationships across all pillars by working alongside CSRs as a resource for communications and escalations. The KAL will collaborate with Sales and Marketing teams to continue to grow Motul’s presence through new customer leads and promotion efforts. The ideal candidate will have proven experience in sales or a related field, excellent communication and interpersonal skills, and strong organizational skills. Knowledge of the lubricants industry is a plus; this position will encompass multiple pillars of Motul’s product offering.

Key Skills: The KAL is expected to have a positive, teamwork mentality to facilitate strong interdepartmental processes. The KAL is expected to have the ability to manage time sensitive processes daily, have a proficient level of MS Excel skills, and be able to follow report creation steps to summarize activity and order progress. The KAL must possess the necessary skills to build long term key relationships with customers and colleagues alike.

- Build strong long-term relationships, identify challenges and opportunities to ensure the success within the account.

- Proactively analyze customer buying habits & patterns, create pro action, suggested orders & conduct outbound call to customers.

- Effective communication and collaboration between departments for the benefit of the customer.

- Communicate with customer on any billing issue or credit holds.

- Interface with outside sales and National Sales Managers on customer service-related issues.

- Enter, proof, and process orders in SAP for customer acknowledgment.

- Follow-up on leads from other stakeholders and direct to appropriate Sales representatives to generate new customers.

- Track customer creation process and ensure customer onboarding process is successful.

- Analyze SKU & add on upsell complementary SKU to sell a full portfolio & sales mix.

- Review customer order patterns to identify opportunities for upselling and cross-selling

- Collaborate with the marketing team to develop and execute campaigns.

- Provide exceptional service to ensure customer satisfaction.

- Stay up to date with industry trends and product knowledge to provide accurate and relevant information to customers.

- Maintain accurate and up-to-date records of customer interactions, sales, and inventory.

Profile

Education bachelor’s degree in business or related field

High school graduates with relevant experience also considered.

Experience:3+ years related experience.

Proficient and effective in Microsoft Office platforms (Word, Excel, and PowerPoint).

Experience In ERP (SAP), CRM And WMS Systems Preferred

Salary Range 65-75K

Position location

Job location

America, USA, California

Location

Cypress CA

Office Location

Cypress, Los Angeles - California - USA

Teleworking (Homeoffice)

No - No teleworking

Candidate criteria

Minimum Level Of Education Required

2- A-levels

Minimum Level Of Experience Required

2-5 years

Requester

Position start date

13/10/2025