Corporate National Accounts Representative

Now Hiring a Corporate National Accounts Representative in Longwood, Florida!! Summary Of Position

The Waste Pro Corporate National Accounts Representative serves as a liaison between National Account customers and Waste Pro Divisions. The primarily responsible being continued monitoring of the Waste Pro National Accounts email inbox and responding to customer communications promptly.

- Send customer request for temporary roll-off services to sales manager/representative. Upon receipt, send quote to customer for approval.

- Obtain customer information for completion of roll-off orders and send designation division. Communicate delivery schedule and provide customer confirmations, and follow up on orders as needed

- Assist with directing service and service issue e-mails to the correct dispatch/operational contacts. Follow-up with customers and division as necessary, research accounts in Tower, and escalates issues to Manager as need

- Assist with service and billing discrepancies. Direct service issues to correct divisional contact and partner with the divisions for resolution, if needed

- Process RFP's as requested by customer. Maintain bid spreadsheets that contain data from RFPs by requesting pricing from sales contacts and consolidating into one document by specified due date

- Process Publix requests for service and reports of misses or issues

- Audit national account invoices monthly.

- Audit scheduled compactors hauls, as needed.

- Assist with annual price increases by sending out and tracking certified letters

- Respond to website inquiries unrelated to National Accounts and send to the appropriate division.

Other Job Responsibilities

- Employees in this job classification must attend and participate in corporation sponsored training courses as assigned.

- Employees in this job classification are responsible for keeping up to date on current technology, as job appropriate, being used by Waste Pro USA.

- Any additional job duties that may be assigned by the Supervisor.

Qualifications

- Ability to handle a heavy volume of calls in a professional and efficient manner

- Excellent verbal, written and analytical skills

- Computer proficiency in MS Office

- Ability to react well under pressure and treat others with respect

- Ability to identify and resolve problems in a timely manner

- Ability to Prioritize and plan work activities

- Ability to work efficiently and effectively, both independently and as a team to ensure exceeding the call center's standards.

- Ability to communicate both verbally and in writing in a professional and polite manner

- Ability to multitask and adapt and deal with frequent changes in the work environment, manage difficult or emotional customer situations and respond promptly to service.