Control Room Team Lead

Our purpose is to make life better for people by delivering water for life. Our mission is to provide customer with high-quality water and services at a reasonable cost while promoting the preservation of watershed lands and aquifers. Our vision is to be an innovative water utility that sustains life, strengthens our communities and protects natural resources for future generations. Our STARS values are Service, Teamwork, Accountability, Respect and Safety.

At the South-Central Connecticut Regional Water Authority (RWA), we provide more than just water—we deliver life-sustaining resources to nearly 430,000 consumers every day. As a nonprofit public corporation driven by our commitment to excellence and community, we take pride in being responsible stewards of over 28,000 acres of watershed land, ensuring the sustainability of our environment for future generations. Guided by the principles of Conscious Capitalism, we believe in the power of business to make a positive impact on the region we serve.

When you join RWA, you have more than a job, you have a purpose and will become part of a team that values integrity, environmental stewardship, and community service. You’ll work with purpose, knowing that every drop of water we deliver makes a difference, and that our customers trust us to uphold the highest standards of reliability, sustainability, and care.

The Control Room Team Lead is responsible for daily planning, coordinating and over-all activities related to Distribution System Operations. Substantial interaction with internal and external customers as related to Distribution System Operations, including Field Operations, Water Treatment, Water Quality, Instrumentation and Control, Engineering, and Local Officials (Fire Departments). Responsible for the effective and efficient operation of the water distribution system in providing continuous water supply of safe potable water to our customers in a manner that and supports RWA’s mission, vision, goals, and objectives.

1. Provides support for the Director of Distribution Systems Operations.

2. Plan, direct and control the work of bargaining unit staff and outsourced service contractors and their staff.

3. Coordinates pump and motor testing quarterly with outside contractors.

4. Reviews the Dispatch Log/Trouble Reports on a daily basis to ensure optimum system performance. Report and follow up on any discrepancies.

5. Review daily Field Operations work schedule and coordinate flow of work as related to Distribution system operations.

6. Interacts with other internal departments or agencies outside of the organization as related to Distribution system operations.

7. Provides support for Managers and Team Leads in the department and execution of flushing, maintenance, repair and capital improvements to distribution facilities.

8. Coordinates with contractors in providing contract services, solicits and collects bids for new equipment and contracted maintenance work.

9. Analyzes distribution system operations daily; adjusts schedules and optimizes operations.

10. Processes invoices from various vendors, utilities and suppliers for payment.

11. Works with the Distribution Systems staff to analyzes utility usage for accuracy and anomalies; takes appropriate action to minimize pump power costs.

12. Coordinates schedules for bargaining unit staff.

13. Updates and maintains Distribution Department Operations databases. Collects and processes data for a variety of reports. Provides data and reports to other departments as requested.

14. Manages the Operations Teams Channel along with the documents, schedules, Smartsheets, and other items hosted on the channel.

15. Participates in the development of goals and objectives as well as effective practice guidelines to insure efficient and effective department functions and processes. Makes recommendations for changes to improve existing business processes; monitors work activities to ensure compliance with established policies and procedures.

16. Participates in the preparation and administration of the department budget.

17. Provides Management Standby Coverage, and responds to call-outs for resolution of problems or emergencies.

18. Responds to inquiries regarding the Distribution System Operations activities.

19. Performs other duties as necessary to accomplish the strategic initiatives, mission, vision and values of the organization.

Experience/Skills/Abilities:

Physical / Mental Job Requirements:

Why Join the RWA?

The RWA’s comprehensive benefits package includes:

Equal Employment Opportunity Statement:

South Central Connecticut Regional Water Authority (SCCRWA) will not discriminate or permit discrimination against any person or group of persons on the basis of race, color, religious creed, age, marital status, national origin, ancestry, sex, gender identity or expression, sexual orientation, intellectual disability, mental disability or physical disability including, but not limited to, blindness, (unless such disability, even with reasonable accommodation, prevents the applicant from being able to perform the work involved), or in any manner prohibited by the laws of the United States or of the State of Connecticut. Further SCCRWA will not retaliate against or condone retaliation against any person or group of persons who oppose actions, treatment or conduct that they believe to be discriminatory.

South Central Connecticut Regional Water Authority (SCCRWA) will not discriminate or permit discrimination against any person or group of persons on the basis of race, color, religious creed, age, marital status, national origin, ancestry, sex, gender identity or expression, sexual orientation, intellectual disability, mental disability or physical disability including, but not limited to, blindness, (unless such disability, even with reasonable accommodation, prevents the applicant from being able to perform the work involved), or in any manner prohibited by the laws of the United States or of the State of Connecticut. Further SCCRWA will not retaliate against or condone retaliation against any person or group of persons who oppose actions, treatment or conduct that they believe to be discriminatory.