Control Centre Operator

Provident Energy Management Inc. is a leading Energy Services Company (ESCO) in the Greater Toronto Area and across Canada that specializes in the multi-residential market, with an emphasis on high rise condominiums. Since 1985, we have supported our clients’ energy savings and sustainability objectives through our provision of state-of-the-art building automation and sub-metering services.

Provident’s 100+ person team includes engineers, certified energy managers, and building systems engineering technologists among other disciplines. We're focused on providing our team with professional development and growth opportunities along with challenging work and a supportive environment.

We're proud of our diversity and positive work culture. At PEMI, we hold regular company and team-building events and offer a competitive compensation and benefits package including a Health Spending Account, Group RRSP and Flex Days.

# ROLE

Reporting to the Building Automation Systems Manager, the Control Centre Operator is responsible for operating Building Automations Systems, troubleshooting HVAC calls remotely and providing guidance and advice to Property Managers, Security, Trades and others in multi-residential buildings to ensure comfort to all occupants. Our operations are 24/7 and require the Control Centre Operator to work shifts on a rotating basis.

# RESPONSIBILITIES

Essential Duties and Responsibilities include, but are not limited to the following:

- Monitor Building Automation Systems in client buildings from Control Center or Remotely.

- Operation of HVAC Systems and response to Critical Alarms.

- Data Entry, Running Reports, and Computer Maintenance.

- Support customers by providing telephone and computer assistance.

- Work will often be independent and without direct supervision outside of business hours.

- Other duties as assigned to meet Company objectives.

REQUIREMENTS

- Secondary school diploma with post-secondary technical education/certification

- Building Environmental Systems Technician (BES) an asset

- Basic knowledge of HVAC System components such as Air Handlers, Boilers, Chillers, and Variable Frequency Drives.

- Excellent communications skills, both verbal and written.

- Exceptional problem solving, organizational and time management skills are essential.

- Excellent Customer Services skills.

- Previous experience in handling confidential or sensitive information.

- Strong organizational, time management and multitasking skills.

- High level of sound and independent judgment, reasoning, and discretion

WORKING CONDITIONS

- Ability to attend and conduct presentations.

- Manual dexterity required to use desktop computer and peripherals.

- This position involves a non-standard work week. Shifts include days, nights, weekends & holidays.

- Lifting or moving up to 20lbs may be required.

The Company has created policies and procedures to meet the required Accessibility Standards under the Accessibility for Ontarians with Disabilities Act. 2005. Our Accessibility policies are available in a number of formats. Should you wish access to these documents, or should you require any accommodations, please contact Human Resources.