Contact Center WFM Analyst

Job Posting End Date

07-06-2025

Please note the job posting will close on the day before the posting end date

Job Summary

Supports multiple operational, analytical and informational functions for the sales team with an emphasis on speed, efficiency and execution.

Job Description

What You’ll Do:

AEP is seeking talented and motivated Contact Center WFM Analyst to become an integral part of our Customer Operations team.

Where You’ll Work

Remote - Should reside within a 50-mile radius of the AEP Corporate Office at 1 Riverside Plaza, Columbus, OH.

What We’re Looking For:

Education Requirements: Bachelor’s degree or equivalent experience required.

Work Experience Requirement: 3-5 years’ experience in similar role.

Other Requirements:

What You’ll Get:

$21.50 - $26.86 per hour

In addition to a competitive compensation, AEP offers a unique comprehensive benefits package that aims to support and enhance the overall well-being of our employees.

Where Putting the Customer First Powers Everything We Do

At AEP, we’re more than just an energy company — we’re a team of dedicated professionals committed to delivering safe, reliable, and innovative energy solutions. Guided by our mission to put the customer first, we strive to exceed expectations by listening, responding, and continuously improving the way we serve our communities. If you're passionate about making a meaningful impact and being part of a forward-thinking organization, this is the company for you!

Compensation Data

Compensation Grade:

SP20-003

Compensation Range:

$21.49-26.87 USD

The Physical Demand Level for this job is: S – Sedentary Work: Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time) and/or a negligible amount of force frequently. (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.

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It is hereby reaffirmed that it is the policy of American Electric Power (AEP) to provide Equal Employment Opportunity in all respects of the employer-employee relationship including recruiting, hiring, upgrading and promotion, conditions and privileges of employment, company sponsored training programs, educational assistance, social and recreational programs, compensation, benefits, transfers, discipline, layoffs and termination of employment to all employees and applicants without discrimination because of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, veteran or military status, disability, genetic information, or any other basis prohibited by applicable law. When required by law, we might record certain information or applicants for employment may be invited to voluntarily disclose protected characteristics.