Compliance and Field Operations Coordinator

Requisition ID:

108677

Share Our Purpose. Be Yourself. Feel Valued.

People are the heart of our business. As an American Water employee, you will be offered a competitive salary and health benefits package, along with opportunities to develop, grow, and evolve your career. Our benefits packages focus on key areas such as health & wellness, emotional & well-being, and savings for current & future goals.

We are

Beautifully Different

. We strongly believe having diversity across our company makes us more successful and helps us provide essential services to our customers. We are stronger because we embrace different ideas, viewpoints, experiences, and backgrounds. American Water is the best choice for your next role! Click here for more information on our inclusion, diversity, and equity journey.

About American Water

American Water (NYSE: AWK) is the largest regulated water and wastewater utility company in the United States. With a history dating back to 1886, We Keep Life Flowing® by providing safe, clean, reliable and affordable drinking water and wastewater services to more than 14 million people across 14 regulated jurisdictions and 18 military installations. American Water’s 6,500 talented professionals leverage their significant expertise and the company’s national size and scale to achieve excellent outcomes for the benefit of customers, employees, investors and other stakeholders.

As one of the fastest growing utilities in the U.S., American Water expects to invest $40 to $42 billion in infrastructure repairs and replacement, system resiliency and regulated acquisitions over the next 10 years. The company has a long-standing history of executing its core operations, aligned with sustainable best practices, through its commitments to safety, affordability, customer service, protecting the environment, an inclusive workforce and strengthening communities.

American Water has been recognized on the 2023 Bloomberg Gender-Equality Index for the fifth consecutive year, ranked 18th on Barron’s 100 Most Sustainable U.S. Companies 2023 List, earned the U.S. Department of Homeland Security SAFETY Act designation and U.S. Environmental Protection Agency’s WaterSense® Excellence Award, among additional state, local and national recognitions.

For more information, visit amwater.com and join American Water on LinkedIn , Facebook , Twitter and Instagram .

Primary Role

Responsible for organizing advanced functions and activities related to environmental regulatory requirements in support of the Lead Program. Manages day-to-day operations includes scheduling work, completing administrative tasks, assisting team members and handling customer inquiries in accordance with Company policies and all applicable governmental laws and regulation. Investigates lead service water quality complaints and determines course of action needed.

Key Accountabilities

- Manage monitoring and reporting programs to ensure compliance with federal and state water quality and environmental regulations and company standards for the Lead Program.

- Support the preparation of regulatory reports and records.

- Participate in internal and external audits and represent American Water with regulators and customers.

- Identify potential issues and problems and initiate responsive actions and mitigate environmental violations.

- Conduct advanced projects and prepare reports as needed.

- Investigate and respond to escalated lead service water quality complaints or concerns.

- Contribute to effective communication by listening and providing constructive feedback; supporting the creation of open and honest work environment; cascading and sharing knowledge and information relevant to other members of the team and colleagues across the business.

- Implement effective communications at all levels of our operations.

- Provide effective leadership that will enhance our abilities to be flexible to changing business environment.

Knowledge/Skills

- Knowledge of federal and state environmental standards and regulations and understanding of current environmental legislation and regulations.

- Strong Organizational Skills

- Strong communication and customer service skills

- Knowledge of the regulated water/wastewater business within the region and the regulations impacting the business as well as applicable regulations, requirements, and trends within water/wastewater business,

- Knowledge of company policies and procedures and management theories, practices, and trends, expert knowledge of process and operational areas.

Experience/Education

- High School Diploma or equivalent required, Bachelor's Degree preferred

- 3-5 years' experience in managing multiple projects and meeting performance targets.

- Strong computer knowledge microsoft office

Certifications/Licenses

- Valid Driver’s License required with the ability to pass a motor vehicle report.

Work Environment

- Indoor/Outdoor, field operations and office environments.

- 3 days in office, 2 days remote

Travel Requirements

- Local and regional travel within southwestern PA. Rare overnight travel may be required.

Competencies

Champions safety

Customer obsessed

Cultivates innovation

Nimble learning

Drives Results

Collaborates

Join American Water... We Keep Life Flowing

™

American Water is firmly committed to Equal Employment Opportunity (EEO) and prohibits employment discrimination for employees and applicants based on his or her age, race, color, pregnancy, gender, gender identity, sexual orientation, national origin, religion, marital status, citizenship, or because they are an individual with a disability, protected veteran or other status protected by federal, state, and local laws.