Cloud System Analyst

Why Work Here?

Employees at ATCO are offered endless variety. We are entrepreneurial with a large degree of autonomy and freedom, experiencing new situations and learning opportunities every day. Internal advancement is commonplace, and we are always supported in our career journey. We believe in creating a workplace where you can thrive professionally while contributing to something greater and serving our communities.

About the Role:

The Cloud System Analyst will support the ATCO multi-cloud environment, which includes Azure and Google Cloud Platform (GCP). This position will assist building infrastructure required as part of ongoing project work, will be a part of the cloud automation and monitoring team, and aid in building out the AIOps program.

The individual will make recommendations for continuous improvement and optimum utilization. In addition, they will be responsible for oversight of the health and operations of the multi-cloud environment, with a focus on proactive capacity planning, maintenance/backups, and operational events monitoring.

The Cloud System Analyst will build a strong understanding of ATCO’s current various IaaS and PaaS subscriptions and components and the overall business enterprise and enterprise-wide IT architecture to be able to understand the issues, implications and work with Cybersecurity and Enterprise Architecture on proposed cloud technical solutions.

What You Get to Do:

Operational Support

- Technical oversight of all Azure and GCP IaaS and PaaS environments

- Manage cloud services using cloud management tools and interfaces

- Investigate cloud technical problems and develop recommendations for resolution

- Review vendor-recommended IaaS and PaaS patching, monthly maintenance, and backups

- Ensure monthly costs of all cloud environments do not go over defined usage

- Assist in technical decisions that affect operations or projects

- Act as an escalation point for technical questions about cloud technical requirements, involving the Design Authority as required

- Escalate concerns regarding operational or project risks and issues, including vendor concerns, to leadership

- Attend root cause analysis meetings after Cloud-related incidents

Documentation

- Responsible for the continued documentation of cloud technical requirements and solutions

Planning and Requirements

- Support initiatives as new or enhanced cloud solutions/projects being considered

- Assist in the translation of business requirements into cloud technical requirements and/or solutions

- Contribute to the formulation and definition of system scope and objectives based on operational or project requirements as they relate to cloud infrastructure

- Determinate whether internal or external cloud solutions exist or whether new solutions are required and feasible, working with the Cybersecurity and Enterprise Architecture (EA) Design Authority

- Participate in cloud solution design to ensure completeness of technical scope and implementation

Research and Technical Evaluation

- Keep abreast of new and emerging cloud technologies and/or service offerings

- Maintain knowledge of cloud technology, monitoring and automation products in the ATCO environment

- Work with the Design Authority to recommend new cloud technology direction or options to maintain competitive advantages

Financial Operations

- Recommend and action opportunities for cost and efficiency savings

- Assist in reporting on cloud usage, performance, and costs for the organization

What You Bring:

- Post secondary education in information systems or related field

- Azure 104 Certification

- 3+ years’ experience of cloud support experience, with a preference for Azure and/or GCP

- Ability to translate functional processes and technical system requirements to support the successful integration of cloud technology solutions to meet business needs

- Strong analytical, technical and problem-solving skills

- Excellent communication skills and able to use non-technical language to explain technology to non-IT stakeholders

- Maintain knowledge of ATCO cloud IT solutions, service offerings and emerging technologies

- Ability to work in a team environment, build collaborative relationships, and negotiate with stakeholders

- Ability to support 24x7 on call support rotation (approximately once every eight weeks)

- Have an innovative mindset, and a proven track record in identifying, proposing, prototyping, documenting, and overseeing the execution of cloud technology solutions

- The ability to create reports and integrate when requested will be considered an asset

- Knowledge of OCI is considered an asset

- Technical experience with Ansible and Terraform usage for deployment and configuration management is an asset

- Experience with Linux as well as Dynatrace are assets

What We Offer:

- A culture based on caring, integrity, agility, collaboration, and striving for excellence

- Competitive compensation

- Flex benefits

- Tuition assistance program

- Training and mentorship programs

- Charitable donation matching

We would like to thank everyone for their application; however, only those being considered for an interview will be contacted.

ATCO delivers inspired solutions for a better world. We are a diversified global corporation with investments in the essential services of Structures & Logistics, Utilities, Energy Infrastructure, Retail Energy, Transportation and Commercial Real Estate. Learn more about how we build communities, energize industries and deliver customer-focused solutions like no other company in the world at www.atco.com. ATCO is proud to be an equal opportunity employer. Visit our website for more information.

In the spirit of reconciliation, we acknowledge the traditional territories and homelands on which many of our ATCO operations and facilities are located. We honour and respect the diverse history, languages, ceremonies, and culture of the Indigenous Peoples who call these areas home.

, Van Tornhout, Janine, >