Clinical Programs Manager

The Clinical Programs Manager, will oversee the management of EFM outpatient mental health providers, community health workers and partner with Excelsior Wellness leaders to advance integrated behavioral healthcare practices across multidisciplinary teams. This leadership role involves developing and overseeing programs that enhance quality care, support multi-disciplinary integration, ensuring regulatory compliance, and meet the evolving needs of the Spokane community. The Manager will provide clinical supervision and guidance to EFM counselors, SUDPs, CHWs, and manage productivity and revenue generation requirements. This position combines strategic vision with operational execution to improve patient outcomes and support the well-being of both clients and healthcare professionals.

How You Qualify

+ New employees with out-of-state licenses must obtain a Washington State Driver’s License within 30 days of employment*

Responsibilities:

1. Leadership and Integration

o Lead and participate in workgroups focused on behavioral health integration and quality improvement.

o Participate in EFM leadership team.

o Collaborate with cross-disciplinary teams to design and implement integrated care strategies.

o Foster a supportive, collaborative environment to address behavioral health issues and promote service delivery excellence.

2. Training and Development

o Plan, coordinate, and evaluate training programs for clinical and non-clinical staff on key mental health topics and behavioral health integration.

o Supervise and support EFM mental health clinicians, ensuring adherence to professional and agency values and quality standards.

o Provide direct training and onboarding for new counseling team members, including interns and fully licensed providers, emphasizing evidence-based practices.

3. Clinical Supervision and Support

o Provide regular clinical supervision to assigned EFM counselors.

o Lead initiatives to address employee well-being and mitigate provider burnout.

o Audit caseloads to ensure consistent progress and engagement from clients and take necessary action to promote progress.

4. Program Management and Evaluation

o Oversee service line operations and evaluate opportunity areas, ensuring adherence to metrics and deliverables.

o Facilitate regular forums and meetings to provide updates, encourage peer-to-peer dialogue, and address workforce development needs.

5. Strategic Program Development

o Work closely with senior leadership to identify opportunities for new programs that will drive organizational growth.

o Develop business cases and strategic plans for the launch of new initiatives that support organizational goals.

o Understand program budgets, ensuring that resources are allocated appropriately.

o Obtain authorization for expenditures and ensure financial efficiency in program delivery.

6. Technical Assistance and Compliance

o Deliver technical assistance to behavioral health teams, helping them navigate complex regulations and reimbursement policies.

o Ensure all services and documentation comply with program, agency, and regulatory standards.

7. Advocacy and Communication

o Represent the organization with stakeholders, being well-versed in mental health industry standards, integrated care practices and the mission of holistic care.

o Maintain open communication with organization leadership to address behavioral health-related needs and opportunities.

Supervisory Duties: This position has direct supervisory duties.

Benefits:

Excelsior Family Medicine offers comprehensive medical (Providence + Cigna), dental (Lincoln), and vision (VSP) insurance packages.

But our commitment to your well-being doesn't stop there. We provide a range of additional benefits, including retirement with employer match, employer-paid life insurance, generous PTO, 11 paid holidays, free access to learning platforms, employer-paid licensing fees applicable to your role, professional development courses, and more.

Visit our website at Excelsior Wellness to learn more about us.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.