Program Manager, Senior

Requisition ID # 165313

Job Category: Project / Program Management

Job Level: Individual Contributor

Business Unit: Customer & Enterprise Solutions

Work Type: Hybrid

Job Location: Oakland

In Customer Enterprise & Solutions (C&ES), we are focused on delivering the desired customer experience for each of our customers. Everything we do starts with the customer and our information about the customer. PG&E’s Customer Programs team is responsible for designing, implementing and administering customer demand side management programs, including energy efficiency, rate programs and customer tools that help PG&E customers in Northern and Central California manage the energy use of their homes and businesses. PG&E has been a national leader in energy efficiency since 1976 and continues to recruit and develop individuals to carry the company’s legacy of effective energy efficiency, rates programs and customer tools on into the future.

The Income Qualified Programs and Disadvantaged Communities (IQP) department within Customer Experience manages a suite of programs intended to benefit income-qualified households and disadvantaged communities (DACs) across PG&E’s service territory.

The IQP team seeks a Senior Program Manager. Keeping customer at the heart of our decisions, you will serve as the integration lead across functional areas for programs intended to provide bill assistance to income-qualified customers. The primary programs include the California Alternate Rates for Energy (CARE) and Family Electric Rate Assistance (FERA) bill discount programs for qualifying households, and the Relief for Energy Assistance through Community Help (REACH) program, offering bill credits for customers with past due account balances. This position will oversee the implementation and management of these vital income-qualified programs. This role is responsible for ensuring the programs meet their objectives, comply with regulatory requirements, and effectively serve eligible customers. The Senior Program Manager will collaborate with various departments, stakeholders, and external partners to enhance program outreach, enrollment, and customer satisfaction.

This position is hybrid, working from your remote office and your assigned work location based on business need. The assigned work location will be within the PG&E Service Territory and will be agreed upon by the successful candidate and hiring leader.

PG&E is providing the salary range that the company in good faith believes it might pay for this position at the time of the job posting. This compensation range is specific to the locality of the job. The actual salary paid to an individual will be based on multiple factors, including, but not limited to, specific skills, education, licenses or certifications, experience, market value, geographic location, and internal equity.

This job is also eligible to participate in PG&E’s discretionary incentive compensation programs.

A reasonable salary range is:

Bay Area Minimum: $102,000

Bay Area Maximum: $162,000

-Or-

California Minimum: $97,000

California Maximum:$154,000

Qualifications: Minimum:

Desired: