Client Services Representative

POSITION PURPOSE

The Client Services Representative plays a dual role in driving business growth and ensuring an exceptional customer experience. This individual is responsible for managing inbound and outbound sales activities, developing customer relationships, and providing responsive, solutions-oriented support to existing and prospective clients. The ideal candidate thrives in a fast-paced environment, communicates with confidence, and takes pride in solving problems while helping customers succeed.

KEY RESPONSIBILITIES |

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Additional duties include, but are not limited to:

·   Generate and qualify leads through calls, emails, and CRM outreach.

·      Respond to inquiries about products, pricing, and availability.

·      Process Sales Orders ensuring accurate and timely order fulfillment.

·      Assist in preparing quotes, proposals, and sales follow-ups.

·      Support account executives or outside sales with pipeline development.

·      Identify upselling or cross-selling opportunities based on customer needs.

·      Maintain accurate customer and opportunity data in the CRM system.

VALUE PEOPLE | WORK SAFELY

·      Demonstrate a commitment to the safety of employees by promoting safety as a core GMA value.

·      Comply with Occupational safety and health legislation, obligations and acts consistently with the GMA Global Safety Policy and other company policies, procedures and guidelines.

LEGAL |

·      Comply with all federal, state and local government laws.

·      Comply with all GMA Garnet USA, Corp. policies, and where relevant, GMA Group policies, procedures and guidelines.

VALUES AND BEHAVIOURS |

Encompasses GMA’s core values of Teamwork, Care, Trust, Excellence, Determination and Entrepreneurship in everyday work and behaviors:

·       Teamwork

: Supports cross-functional initiatives to drive improved overall performance. Facilitates cooperation between Finance and other divisions.

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: Fosters a culture of collaboration and accountability, demonstrating respect and concern for the team.

·      

: Maintains strong, transparent working relationships with the President, CFO, and leadership team.

·      

: Drives process improvements, ensures accuracy of financial reporting, and leads change management.

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: Perseveres in delivering strategic goals and organizational improvements.

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: Leads digital transformation and seeks opportunities to innovate and grow.

SKILLS AND SELECTION CRITERIA | RELEVANT QUALIFICATIONS AND EXPERIENCE

·      Excellent verbal and written communication skills. Bi-lingual (Spanish) preferred.

·      Excellent organizational skills and attention to detail.

·      Basic understanding of or ability to quickly learn company product codes and terminology.

·      

Punctual, meticulous and reliable

SKILLS AND SELECTION CRITERIA | ESSENTIAL SKILLS AND COMPETENCIES

·      High school diploma or equivalent,

or one to three years related experience and/or training; or equivalent combination of education and experience.

PHYSICAL REQUIREMENTS |

·      

This is largely a sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets and bending or standing on a stool as necessary.

POSITION DIMINESIONS |

Client Services Representative

The Client Services Representative reports to the Manager of Customer Services.

Client Services Representative

The Client Services Representative has no direct reports.