Job Title: Customer Service Representative
Salary: $17.00-$21.00/hr (DOE)
Benefits: Health insurance, paid time off, 401(k), and more
About Us:
VMI Manufacturing, LLC develops and manufactures mechanical and electronic line leak detection equipment for fuel piping, overfill protection systems for storage tanks, pump shutdown modules with integration to site monitoring equipment, and leak detector field testing equipment for the liquid fuels industry.
Position Overview:
We are seeking a reliable Customer Service Representative to join our team! Must be able to work 8 to 5 Monday through Friday. You will be responsible for helping customers by providing product information and managing sales orders. No product knowledge required. Company will provide product training.
Key Responsibilities:
•Professional handling of incoming calls
•Scheduling daily shipments
•Handle customer questions and complaints
•Provide information about products and services
•Document and update customer records based on interactions
•Develop and maintain a knowledge base of the evolving products and services
Requirements:
•Minimum of high school diploma or equivalent is required
•College degree or some college is a plus
•Proficiency in Microsoft Office is required
•Ability to prioritize and multitask
•Excellent written and verbal communication skills
•Strong attention to detail
•Strong organizational skills
•Previous experience in customer service, sales, or other related fields is a plus
•Ability to build rapport with clients
•Positive and professional demeanor
Job Type: Full-time
Pay: $17.00 - $21.00 per hour
Expected hours: 40 per week
Benefits:
Shift:
Work Location: In person