Change Management Practitioner

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Pay Grade

15

Position Summary

The Change Management Practitioner is responsible for contributing to the development of change management strategies, and for the development and execution of plans, tasks and tactics related to achieving desired change management outcomes on programs, projects and initiatives. The change management practitioner is responsible for aligning and executing change management plans and communications with executive sponsors, key stakeholders, impacted managers and program / project managers to deliver the people-dependent return on investment. Changes may be related to organization structures, job roles, business processes and systems, technology, or other efforts. The person engages with people at all levels of the organization and builds relationships that foster operational adoption, utilization, and proficiency in the planned changes. The role establishes change management metrics to measure program outcomes and develop special tactics and reinforcement

Tasks And Responsibilities

- Execute change management strategies and plans including assessments, communications plans, stakeholder roadmaps, support and coaching for all levels of leadership, special tactics to address barriers to adoption, and training plans.

- Provide change management leadership, implementing and adjusting change management plans as required, integrating activities with the core project team, business owner and shared services groups such as corporate communications or human capital management.

- Complete all three phases of the Prosci organizational change management model or similar methodology.

- Execute the tactics of change management plans in a timely manner to ensure project success.

- Support and engage senior leaders, coach managers and supervisors.

- Integrate change management activities into the integrated project/program plan.

- Facilitate team meetings.

- Complete change management administrative tasks in a timely and thorough manner, such as: scheduling updates, budget updates, status updates, meeting minutes and agendas, coordination of meetings, attending department meetings.

- Measure change management accomplishments and outcomes, using metrics and benchmarking to evaluate progress and remaining work required to meet defined change scope, schedule, budget, scope and quality.

- Provides leadership and manages initiatives according to the organization’s project methodology.

- Ensures that projects meet expectations regarding schedule, budget, scope and quality through metrics and benchmarking.

- Leads multiple, cross-functional projects and initiatives.

- Develops solutions to critical business issues and presents alternatives.

- Ensures the integration of sound project management principles and practices into all projects.

- Oversees projects and coordinates activities of project teams.

- Performs functions such as project management, program management, strategic planning and/or resource planning and budgeting.

- Facilitates teams, including team chartering, group problem solving and/or process improvement work.

- Performs analysis and generates reports of project data.

- Effectively communicates issues and recommends strategies and tactics.

- May coordinate field activities as assigned.

- Performs other duties as assigned.

Minimum Skills

Minimum Knowledge and Abilities

Experience managing change projects through all project phases.

Previous working experience with responsibility to corporate initiatives, employee programs, corporate affairs, project management, or a related role.

Demonstrated ability to facilitate team building with employees across various disciplines and at all levels, including ability to engage people in productive activities without formal authority.

Demonstrated ability and desire to coach and mentor individuals and teams to achieve increased competencies and effectiveness levels.

Manage all phases of a change project following established methodology with a considerable amount of autonomy.

Able to manage multiple conflicting priorities, reprioritize tasks, work independently and meet deadlines.

Flexible and adaptable; able to work in ambiguous situations.

Strong verbal and written communication skills.

Strong interpersonal skills and the ability to adapt to a complex and changing environment.

Excellent active listening skills.

Ability to collaborate positively with cross-functional team members.

Able to work remotely and on-site as required.

Proficient in Microsoft Office Suite, including Word, Excel, PowerPoint, Access, Outlook, etc.

Prosci- or ACCMP- certified Change Management Practitioner or commensurate relevant work experience with experience managing all phases of change management program with little to no direct guidance.

Preferred Qualifications

- Project Management Professional (PMP) Certification

- Degree in Organizational Development, Human Resources, Business, or related field from an accredited university.

- Prosci Train-the-Trainer Level 1

Competencies

Communicates Effectively

Demonstrating Initiative

Resolving Conflict

Prioritizing and Organizing Work

Coordinating Project Activities

Working with Ambiguity

Minimum Education

Bachelor's Degree in Organizational Development, Human Resources, Business, or related field from an accredited university OR Applicable work experience.

Required Certifications Working Environment

Work is performed both indoors and outdoors. Requires use of personal computing equipment, telephone, multi-functioning printer and calculator.

Employee may potentially be exposed to outdoor weather, wet or humid conditions, noisy and dusty environment. Ability to travel to and from meetings, training sessions or other busi-related events. After hrs and weekend work is req on an occasional basis.

Physical Demands

Exerting up to 20 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body.

Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.

CPS Energy does not discriminate against applicants or employees. CPS Energy is committed to providing equal opportunity in all of its employment practices, including selection, hiring, promotion, transfers and compensation, to all qualified applicants and employees without regard to race, religion, color, sex, sexual orientation, gender identity, national origin, citizenship status, veteran status, pregnancy, age, disability, genetic information or any other protected status. CPS Energy will comply with all laws and regulations.