Learning & Change Management Specialist

Reporting to the Senior Manager, Asset Management, this role is responsible for developing, maintaining & improving technical customer training programs, designing and leading customer-facing change management services, and leading customer success initiatives at PowerON. This role helps further prepare PowerON’s clients, such as transit agencies and fleet operators, to operate their fleets in a new environment centered around complex electrification infrastructure, including EV chargers, BESS, transformers, and smart grid systems. The specialist acts as a subject-matter expert, blending expertise in learning & development, instructional design, technical operations, and change management. The responsibilities include but are not limited to:

Training Development & Delivery

- Lead training needs assessments for clients to identify skills gaps and learning objectives.

- Design, train instructors and oversee delivery of tailored training programs, including “train-the-trainer” modules for technical infrastructure.

- Develop and implement quizzes, evaluations, and other assessment tools to measure training effectiveness.

- Establish onboarding, refresher, and continuous learning plans aligned with evolving technologies.

- Maintain ownership of learning content in alignment with adult learning principles, industry standards, and operational requirements.

- Propose recommendations on structuring a Learning & Development department within the company

Change Management

- Develop and implement comprehensive change management approaches to assist client organizations and their stakeholders adopt PowerON’s solutions fully and effectively.

- Create and execute stakeholder engagement and communication plans tailored to each customer’s organizational structure and culture.

- Facilitate workshops and briefings for client staff, leadership, and partner contractors to ensure operational alignment.

- Anticipate and address potential adoption barriers within client organizations and implement targeted interventions.

- Establish, monitor, and report on client adoption metrics and success indicators.

Customer Success

- Proactively monitor client service experience and identify improvement opportunities.

- Conduct independent on-site observations to capture operational challenges and design solutions.

- Develop and maintain customer success playbooks, service quality benchmarks, and feedback loops.

- Lead implementation of process improvements to close identified service gaps and enhance operational performance.

- Create dashboards and reports that demonstrate training ROI and customer success outcomes.

- Other activities as required

Qualifications

- Post-Secondary Degree in Education, Business or a related field (Master’s Degree is preferred)

- 5+ years of progressive experience in leading or building net-new Learning & Development, Change Management, or Customer Success initiatives.

- Experience in utilities, transit, fleet, or critical infrastructure sectors is ideal.

- Proven ability to independently design, deliver and evaluate technical learning & development programs.

- Knowledge of adult learning principles, instructional design, and training evaluation methods.

- Proficiency with Learning Management Systems and digital training tools.

- Strong stakeholder engagement, facilitation, and communication skills.

- Strong analytical ability to interpret feedback and operational data to operationalize and lead improvement programs.

- Project management skills and experience independently managing multiple initiatives.

While all qualified candidates are invited to apply, we particularly welcome applications from women, persons with disabilities, First Nations, Métis and Inuit peoples, members of visible minorities, and 2SLGBTQ+ persons.

We thank all applicants for their interest, however only those candidates selected for interviews will be contacted. PowerON will accommodate candidates under the AODA legislation in all aspects of the hiring process. Please notify us if accommodation is required.