Change and Release Planner - ITSM Specialist (Hybrid)

Company Description

The California Independent System Operator (ISO) manages the flow of electricity across the high-voltage, long-distance power lines that make up 80 percent of California's power grid. We safeguard the economy and well-being of 30 million Californians by operating the grid reliably 24/7.

As the impartial grid operator, the California ISO opens access to the wholesale power market that is designed to diversify resources and lower prices. It also grants equal access to 25,865 circuit-miles of power lines and reduces barriers to diverse resources competing to bring power to customers.

The California ISO's function is often compared to that of air traffic controllers. It would be grossly unfair for air traffic controllers to represent one airline and profit from allowing that company's planes to go through before others. In the same way, the California ISO operates independently—managing the electron traffic on a power grid we do not own—making sure electricity is safely delivered to utilities and consumers on time and reliably.

The California ISO is committed to the health, safety, and work/life integration of its employees, and is proud to offer flexible work arrangements. This position is available in a hybrid or fully remote schedule.

Relocation assistance is available.

Job Description

Under the general direction of the manager, administers and supports IT infrastructure Change, Configuration and Release (CCR) management processes. Responsible for developing and maintaining CCR controls, traceability, compliance and reports. Documents processes and procedures and provides training on IT Service Management (ITSM) policies, procedures and general processes. Assists in researching and resolving change related issues.

What Will You Be Doing:

- Establishes and maintains configuration and release management records and performs periodic configuration and release audits. Assists audit teams in identifying and locating production CCR records. Ensures CCR requests are complete, including impact statements, deployment or implementation instructions, and comprehensive recovery plans.

- Ensures proper execution of CCR Management policies and procedures and promotes consistency of procedures and processes. Analyzes data, makes recommendations for improvements or enhancements to policies and procedures and prepares reports as required. Provides CCR Management training to all impacted staff.

- Tracks and controls CCRs for IT infrastructure and provides accurate and current status, configuration, release, and relational data to customers. Identifies and validates requirements for the Configuration Management database (CMDB). Executes changes to the CMDB in a back-up capacity for the asset and configuration team. Partners with problem and incident team on change related issues and provides post-incident support.

Qualifications

Level of Education and Discipline:

A Bachelor's degree (BA, BS) or equivalent education, training or experience in Information Technology, Management of Information Systems, or related field.

Amount of Experience:

Equivalent years of education and training, plus two (2) or more years related experience.

Certifications:

ITIL Practice certification desired.

Type of Experience:

Change management, configuration management, release management and document control. Experience working with ITIL framework, systems administration, databases, Qualys or Tripwire. Experience in training a plus. Experience with ServiceNow desired.

Additional Skills and Abilities:

Strong verbal and written communication and documentation skills required, with a demonstrated attention to detail. Ability to use deductive reasoning and analytical thinking with sound judgment and decision-making skills. Strong interpersonal and conflict resolution skills are also essential. Must be self-starting and willing and able to work independently in a dynamic and changing work environment. Problem solving skills with the ability to influence others without direct authority. Must be able to work effectively in a team environment as facilitator and team member. Must be proficient with Microsoft Office Suite. Must be able to effectively document and convey technical information to non-technical audiences. Strong skills in presenting and interacting with internal and external clients.

Additional Information

The pay range for the Change and Release Planner is $41.76 - $69.60 hourly.

All your information will be kept confidential according to EEO guidelines.