Catering Account Producer

ABOUT US

Off the Grid is a placemaking platform that transforms temporary event spaces into powerful food experiences. Our experiences create moments of connection and discovery for our Guests and Hosts that are scalable, modular and authentic to their own visions. We set the stage for discovery through public markets in the Bay Area, supporting over 30 events weekly and routinely serving more than 50,000 customers each week. Off the Grid is proud of its role providing excellent turn-key event production, catering, and scalable employee dining experiences through our food truck platform.

POSITION SUMMARY

The Catering Account Producer will focus on developing and producing services for recurring catering hosts. The Catering Account Producer will nurture and deepen client relationships through excellence in execution to sustain and grow the frequency, scale and type(s) of events executed on behalf of each of their clients. Job responsibilities will include regular, proactive, client communication and reporting, event food curation and client communication, onsite engagement and execution, client event reporting and opportunities for improvement in the future, client billing and budgeting. In this role flexibility and a can-do attitude are important traits for success where consistency and excellence in execution are critical.

The Catering Account Producer will also be responsible for lead intake, curation and programming of our small truck booking program (Concierge Services) for corporate clients. This role requires participating within the Sales team to develop opportunities and cultivate ongoing clients over time. This role may require onsite execution of events, as well as onsite management of part-time onsite event producers.

In all functions, the Catering Account Producer will work closely with the catering operations team, sales team, and management team to curate unique, high quality, and complimentary experiences for each community we work within. This role requires a hospitality and growth minded candidate who enjoys creating and cultivating successful long term client relationships.

The success of this position will be measured by growing and retaining existing client relationships.

This is a hybrid remote role based out of the OTG headquarters in the Russian Hill neighborhood of San Francisco, CA. Flexibility with your schedule is important to meet with clients and attend events as needed throughout the Bay Area

KEY RESPONSIBILITIES

This position will be responsible for, but not limited to the following:

Account Management

Standards + Training

Analysis + Optimization

Other

Years of Related Professional Experience:

Educational/Position Requirements:

Technical Skills:

Computer/Software Applications: Salesforce CRM, Google suite (Gmail, Docs, gCal, Sheets, Slides), Google Drive, Slack,

Project Management Tools: Jira

Presentation Tools: Slides, Powerpoint, Adobe Suite

Travel Required(%): ~20% (local, Bay Area)

Communication Skills: 2+ Years customer service or Sales experience with excellent demonstrated written and verbal communication skills.

Other:

REPORTING RELATIONSHIP

Number of Direct Reports (if applicable): 0

Number of Indirect Reports (if applicable): 9-25

Compensation:

Base annual salary: $70-75KOn target earnings (including commissions): $75-80k

WORK ENVIRONMENT

The worker is subject to primarily indoor and occasionally outdoor environmental conditions.

Physical Demands:

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the job duties, the employee is regularly required to talk or hear; sit; stand; walk; use hands to finger, handle or feel objects, tools or controls, reach with hands and arms. Specific vision abilities required include visual acuity to determine the accuracy, neatness, and thoroughness of the work assigned, close visual acuity to perform an activity such as: viewing a computer terminal; extensive reading. In addition, the employee may be occasionally required to lift and/or move moderate (up to 20 pounds) and heavy (50 pounds or greater) weight.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

OFF THE GRID DIVERSITY STATEMENT

Off the Grid is committed to creating an inclusive environment that welcomes and values differences among our associates, customers, vendors, and the communities in which we live and conduct business. Our continued success and growth is enhanced through initiatives that promote diversity throughout the company and our communities. Off the Grid is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.