Call Center Representative

About Storz Power

Storz Power is a leader in advanced home energy storage. Our AI+ technology, scalable LFP battery systems, and smart energy-management platform help homeowners achieve energy independence, reliability, and efficiency. We are committed to innovation, customer satisfaction, and building a sustainable future.

Join a fast-growing clean-energy company where your work truly matters.

Storz Power is transforming how homeowners store and use energy. Our AI+ battery systems and smart-home energy technology give families reliable, clean, intelligent power anytime.

Were innovative. Were mission-driven. Were growing FAST.

And we want YOU on our team.

Position: Remote Call Center Representative

We are seeking a motivated, friendly, and customer-focused representative to support our rapidly growing customer base. You will be the first point of contact for homeowners, installers, and partners who rely on Storz Power systems every day.

Were looking for friendly, motivated, and energetic people who love helping others and want a stable remote career with huge growth potential.

No solar experience? No problem. We train you.

If you enjoy helping people, explaining technology in simple terms, and delivering top-tier service from home this role is for you.

️What You'll Do

- Answer inbound calls, emails, and chat inquiries from customers

- Provide clear guidance about Storz Power battery systems, AI+ management features, and product specs

- Assist customers with basic troubleshooting and system usage

- Schedule technical appointments or escalate complex issues to engineering teams

- Document all interactions thoroughly in CRM software

- Support product registration, warranty questions, and account updates

- Educate customers on optimizing energy storage, solar usage, and backup power

- Maintain high customer satisfaction and meet call center KPIs

- Represent Storz Powers values with professionalism and empathy

QualificationsRequired

- 1+ year customer service or call center experience

- Strong phone presence and clear communication skills

- Ability to simplify technical topics for homeowners

- Reliable high-speed internet and quiet workspace

- Excellent typing, organization, and multitasking skills

- Positive attitude and problem-solving mindset

- U.S. residency and ability to work set shifts

Preferred

- Experience in solar, batteries, energy storage, or HVAC industry

- Familiarity with CRM tools (HubSpot, Salesforce, Zendesk, etc.)

- Tech-savvy, comfortable learning hardware/software systems

- Bilingual (English/Spanish) is a strong plus

Compensation & Benefits

- $22-$28/hour depending on experience

- Performance bonuses

- Health, dental, and vision insurance (depending on company policy)

- 401(k) program

- Paid training on Storz Power products

- Paid time off + holidays

- Advancement tracks:

- Technical Support Specialist

- Customer Success Manager

- Sales Support / Inside Sales

- Field Applications / Installer Network Support

Why You Will Love Working at Storz Power

- 100% remote no commuting

- Work in the rapidly growing clean energy sector

- Support products that genuinely improve peoples lives

- Positive, collaborative, growth-driven company culture

- Opportunities to advance quickly as the company scales

- Be part of a mission: Changing the way the world uses energy

You wake up, grab your coffee, log in from the comfort of your home, and spend your day helping people gain energy independence with cutting-edge solar + battery technology.

Your work helps families keep the lights on, stay safe during outages, and lower their energy bills all while you grow your career in one of the fastest expanding industries in America.

If that sounds exciting Then you belong at Storz Power.

Pay: $22.00 - $28.00 per hour

Expected hours: 25.0 – 50.0 per week

Benefits:

- 401(k)

- Dental insurance

- Flexible schedule

- Health insurance

- Vision insurance

Work Location: Remote