Call Center Representative - Part-Time Temporary (NC, SC, IN, FL Virtual)

More than a career - a chance to make a difference in people's lives.

Build an exciting, rewarding career with us – help us make a difference for millions of people every day. Consider joining the Duke Energy team, where you'll find a friendly work environment, opportunities for growth and development, recognition for your work, and competitive pay and benefits.

POSITION SUMMARY

More than a job – play an integral part of Duke Energy’s customer success and satisfaction as a call center representative.

Consider joining the Duke Energy team, where you’ll find a friendly work environment, and opportunities for growth and development.

A Part-Time Call Center Representative will assist customers through support channels, including phone, chat and/or email, to assist with payments, resolve billing and credit issues. This role requires professional customer service engagement and ensuring a high degree of customer satisfaction.Please note: if selected, you will be contacted for a 30-45-minute mandatory video interview through Microsoft Teams. This video interview will be recorded and is required to proceed in the hiring process. Additionally, you will be required to be on-camera during the interview.

PAY AND WORK SCHEDULE:* The pay rate is $17 per hour (non-negotiable)

TARGET START DATE:* The target start date for this posting is Monday, 4/7/25. However, later start dates may be considered. A target start date will be determined at the time of offer, however may change based on business needs.

TRAINING DETAILS:* First 5 weeks, Monday-Friday from 8:00 AM to 1:00 PM

RESPONSIBILITIES INCLUDE, BUT NOT LIMITED TO THE FOLLOWING* Provide high quality customer interaction by handling customer’s needs with integrity and empathy in one transaction.

REQUIRED QUALIFICATIONS* High school diploma or GED completed at time of application submission

DESIRED QUALIFICATIONS* Ability to work a flexible schedule.

WORKING CONDITIONS* Work will be performed remotely; however, candidates are expected to live within a reasonable commute of a Duke Energy Call Center Facility.

WHAT TO EXPECT: STEPS IN DUKE ENERGY’S HIRING PROCESS* Duke Energy Hiring Process Duke Energy Customer Care Assessment – required time sensitive/completion of online test* Please note: the assessment includes a video introduction. You will need access to a camera. Please make sure your camera is working prior to the start of the assessment.*

Travel Requirements

Relocation Assistance Provided (as applicable)

No

Represented/Union Position

No

Visa Sponsored Position

No

Posting Expiration Date

Tuesday, February 25, 2025

All job postings expire at 12:01 AM on the posting expiration date.

Please note that in order to be considered for this position, you must possess all of the basic/required qualifications.

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