Business Process Analyst, Associate

Requisition ID # 164499

Job Category: Business Operations / Strategy

Job Level: Individual Contributor

Business Unit: Information Technology

Work Type: Hybrid

Job Location: Fairfield

Department Overview

The ITSM Tools team manages the integrations, assets records, reports, metrics and operations of the BMC Remedy and Pagerduty solutions.

Position Summary

The Business Process Analyst, Associate position will manage the timely assignment of tickets in the Remedy and Pagerduty queues. They will also be responsible for report running and metrics management within both BMC Remedy and Power BI/Powerapps. There will be minor involvement in documentation management through both RKM and Sharepoint lists.

PG&E is providing the salary range that the company in good faith believes it might pay for this position at the time of the job posting. This compensation range is specific to the locality of the job. The actual hourly rate paid to an individual will be based on multiple factors, including, but not limited to, specific skills, education, licenses or certifications, experience, market value, geographic location, and internal equity. Although we estimate the successful candidate hired into this role will be placed towards the middle or entry point of the range, the decision will be made on a case-by-case basis related to these factors.​

The salary range for this position is from $68,000 to $102,000

Job Responsibilities

Performs standard root cause analysis and works with existing process reports and data

Pulls data to populate standard reports

Presents data and findings to senior peers or internal clients

Tracks existing metrics

Learning to apply basic knowledge and development professional skill set

Assists other Process Analysts business clients in analyzing established processes, practices and procedures as directed

Communicates with peers inside and outside of the department providing information or exchanging data

Qualifications

Minimum:

Bachelor of Science in Business, Statistics, Mathematics or related field or equivalent work experience

Desired:

Prior business process related work experience

Qualitative and quantitative analytical skills

Basic end-to-end process (workflow) knowledge

Basic knowledge of fundamental process root cause analysis

Ability to learn new concepts quickly

Organizational and prioritization skills

Oral and written communication skills

Adaptable to changing business needs and ambiguity

Presentation skills to convey findings to varied audiences

ITIL Foundation Methodology

Proficiency in Microsoft Office, Project, Visio or similar software