Associate Customer Account Process Analyst

Posting End Date:

April 28, 2025 Employee Type:

Regular-Full time Union/Non:

This is a non-union position

Passionate about coaching and elevating customer service? Join our Quality department as an Associate Customer Account Process Analyst and help shape top-tier performance in our Contact Center – one conversation at a time!

We offer opportunities for growth, a competitive benefits and pension plan, and generous time off. #joinourteam

What You Will Do:

Who You Are:

Working Conditions

Note: This position does not offer relocation assistance.

Physical Requirements (Include but are not limited to):

Grasping, kneeling, light – moderate lifting (objects up to 20 pounds), reaching above shoulder, repetitive motion, typing, sitting, standing, visual requirement (able to see screens, detect color coding, read fine print), hearing requirement and the ability to sit at a computer for long periods of time.

Mental Requirements (Both field & office) include but are not limited to:

Ability to: understand, remember and apply oral and/or written instructions or other information, understand complex problems and collaborate/explore alternative solutions, organize thoughts and ideas into understandable terminology, organize and prioritize work schedule on a short-term basis, make decisions which have moderate impact on the immediate work unit and monitor impact outside this area, understand and follow basic instructions and guidelines, complete routine forms, compose letters, outlines, memoranda and basic reports and communicate with individuals via telephone.”

At Enbridge, we are dedicated to our core value of Inclusion. We are proud to be an Equal Opportunity Employer . We are committed to providing employment opportunities to all qualified individuals, without regard to age, race, color, national or ethnic origin, religion, sex, sexual orientation, gender identity or expression, marital status, family status, veteran status, Indigenous status, disability, or any other reason protected by federal, state, or local law. Applicants with disabilities can request accessible formats, communication supports, or other accessibility assistance by contacting careers@enbridge.com .

Information For Applicants: