Business Performance Analyst/Sr. Business Performance Analyst

Dominion Energy is committed to providing reliable, affordable, and increasingly clean energy that powers our customers every day. If you want to work for a purpose-driven company that values safety and collaboration, we’re looking for you. You won’t just find a job here; you’ll find your career. Review the position below and apply today .

We offer a hybrid 3-2 work schedule (three days in the office, two days of teleworking) to accommodate the need for flexibility.

Military service members and veterans with ranks from E3-E5, W1-W2, or O1-O3, plus appropriate equivalent combination of education and years of experience as outlined below will be considered for this opportunity.

At this time, Dominion Energy cannot transfer or sponsor a work visa or employment authorization for this position.

This position does not offer relocation assistance.

Job Summary

This role is part of the Analytics, Quality, and Training (AQT) team within the Customer Billing Services Department. It focuses on analyzing, evaluating, and recommending improvements across multiple project teams to ensure efficiency, consistency, and compliance. This team consists of highly skilled Customer Billing Reps and Business Process and Performance Analysts who work collaboratively to support and achieve the Customer Billing Services mission of ensuring accurate and timely billing for all DEV/NC electric residential, commercial, industrial, governmental, non-traditional, and choice customers.

Depending on business need, specific responsibilities of this role include the following

:

Oversee various billing processes, resources, and special projects to ensure efficiency, consistency, and an excellent customer experience. Analyze & bill complex accounts and work collaboratively with other business partners to meet organizational goals . Conduct training, assessments, creating/maintaining job articles, and managing contracted supplemental billing team. Coordinate workload and assist contracted team with escalated process inquires to ensure prompt resolution, as needed. Participate in and facilitate weekly strategy meetings with contracted resource team and internal stakeholders to ensure process alignment. Conduct monthly compliance audits of work completed by contracted team . Track defect/enhancement tickets and collaborate with IT and CORE teams to provide business requirements, user acceptance testing, and implement effective change management for billing-impactful defects and enhancements. Support EDI billing process and bill print vendor compliance and USPS postage costs initiatives. Identify opportunities to improve the efficiency and effectiveness of the business processes within the Customer Billing Team. Support storm activities during storm restoration efforts. Perform other duties as requested or assigned.

Required Knowledge, Skills, Abilities & Experience Mid level: 3+ years of directly related experience.

Sr. level: 5+ years of directly related eperience.

- Strong planning and organizational skills with the ability to facilitate and/or work on multiple project teams simultaneously.

- Exceptional written and verbal communication skills, particularly in describing complex details to technical and non-technical audiences, with demonstrated ability in positively influencing outcomes with key stakeholders. Ability to exercise independent judgment and decision-making, along with knowledge of when to get others involved.

- Ability to develop business cases to support recommendations, monitor the progress associated with the implementation of recommended changes, and adjust when needed with a flexible mindset to maximize effectiveness.

- Proficient in application of business process improvement methodology, benchmarking, and change management.

- Strong customer service orientation.

- Proficient in S4 SAP Core Back Office and company policies and procedures, terms and conditions, and rate structures.

- Proficient with SQL, Power BI, or other automation tools.

Education Requirements

Preferred

Degree or an equivalent combination of education and demonstrated related experience may be accepted in lieu of preferred level of education:

Bachelor

Preferred Discipline(s): Accounting, Business, Economics, Finance

Other discplines may be substituted for the preferred discipline(s) listed above.

Licenses, Certifications, or Quals Description Working Conditions

Office Work Environment 76 -100%

Travel Up to 25%

Other Working Conditions Test Description

No Testing Required

Export Control

Certain positions at Dominion Energy may involve access to information and technology subject to export controls under U.S. law. Compliance with these export controls may result in Dominion Energy limiting its consideration of certain applicants.

Other Information

We offer excellent plans and programs for employees. Employees are rewarded with a competitive salary and comprehensive benefits package which may include: health benefits with coverage for families and domestic partners, vacation, retirement plans, paid holidays, tuition reimbursement, and much more. To learn more about our benefits, click here dombenefits.com.

Dominion Energy is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin and/or status as a protected veteran or individual with a disability.

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