Business Performance Analyst
Business Performance Analyst
Chester, VA
contractOn-site
Utilities
About This Job
Job Summary
Hybrid.
A Business Performance Analyst prepares, analyzes, and presents information and metrics for a business process to support the efficient operations of the business unit.
Responsibilities include:
•
Support performance metrics, analyze and recommend data collection process improvements, and ensure data integrity as it relates to reporting and analytics
•
Identify and implement better work and business processes
•
Implement automated methods and systems to track workflow and performance efficiencies
•
Perform varied support and analyses of metrics to track business processes
This position is primarily responsible for working within the HUB Learning Management System (LMS) to:
•
Provide reporting to support training, compliance, and leadership metrics
•
Manage, maintain, and support content for training programs and curricula
•
Support course set up, assignments, and completions
•
Run LMS course status reporting
•
Review LMS courses; archive older courses and ensure consistent naming
•
Update course information fields to support LMS updates
•
Communicate via the LMS mailbox and provide timely responses to inquiries
•
Support other LMS issues as necessary
Required Knowledge, Skills, Abilities & Experience
•
Minimum of 2 years of relevant experience in directly related field
•
Strong planning, organizational and project management skills with the ability to facilitate and/or work on multiple project teams simultaneously
•
Ability to exercise independent judgment and decision-making
•
Effective analytical skills
•
Strong computer skills
•
Proficiency in MS Office applications, to include, but not limited to MS Excel, MS Power BI
•
Proficiency in Learning Management System software; SuccessFactors preferred
•
Excellent oral and written communication skills
Working Conditions
Office Work Environment 76 -100%
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