Business Optimization Manager

About Us

We are a global climate technologies company engineered for sustainability. We create sustainable and efficient residential, commercial and industrial spaces through HVACR technologies. We protect temperature-sensitive goods throughout the cold chain. And we bring comfort to people globally. Best-in-class engineering, design and manufacturing combined with category-leading brands in compression, controls, software and monitoring solutions result in next-generation climate technology that is built for the needs of the world ahead.

Whether you are a professional looking for a career change, an undergraduate student exploring your first opportunity, or recent graduate with an advanced degree, we have opportunities that will allow you to innovate, be challenged and make an impact. Join our team and start your journey today!

Electronics and Controls | Vilter, Business Applications Senior Lead Description

The Business Applications Senior Lead is a critical, hands-on leadership role responsible for optimizing and advancing business-critical applications and systems across the organization. Acting as a bridge between IT and business functions, this role focuses on aligning digital solutions with strategic business needs, driving system efficiencies, and delivering high-value process improvements. The Senior Lead partners closely with cross-functional teams to enhance application performance, improve user experience, support data-driven decision-making, and ensure operational excellence across platforms such as ERP, CRM, and shop floor systems.

Responsibilities Application & Process Optimization

- Drive the continuous improvement of key business applications, including ERP, CRM, MES, and third-party cloud-based tools.

- Collaborate with business leaders to identify and prioritize opportunities for process improvements and system enhancements.

- Translate business requirements into technical specifications, working closely with development and support teams to implement effective solutions.

- Develop and maintain standardized operating procedures and documentation for critical application workflows.

- Champion end-to-end process simplification and automation efforts to reduce manual interventions and increase efficiency.

Program Execution & Governance

- Lead and support cross-functional projects related to system upgrades, new feature rollouts, and enterprise platform transitions.

- Ensure timely and effective delivery of projects using structured project management methodologies (Agile, SAFe, PMP).

- Establish performance measures and process control plans to track adoption, performance, and business impact.

- Partner with enterprise teams to align business unit needs with corporate application strategies and roadmaps.

Stakeholder Engagement & Change Leadership

- Act as the liaison between business and IT, facilitating transparent communication and alignment.

- Support organizational change management efforts by helping end users adapt to new systems and processes.

- Foster a culture of innovation, collaboration, and accountability within and across teams.

- Provide guidance and mentorship to junior application specialists and cross-functional project participants.

Data & Analytics Enablement

- Collaborate with data teams to define KPIs, reports, and dashboards that empower business users with actionable insights.

- Support initiatives that improve data integrity, governance, and literacy across the organization.

Qualifications

Education & Experience

- Bachelor’s degree in Information Technology, Business Administration, or related field.

- 8–10 years of experience in business applications, IT systems analysis, or enterprise solutions delivery.

- Proven track record of delivering process improvement and technology enablement projects in manufacturing, operations, or customer experience.

- Experience with ERP systems (e.g., Oracle EBS), CRM tools (e.g., Salesforce), and analytics platforms (e.g., Power BI, Snowflake).

- Authorization to work in the United States without sponsorship now or in the future.

Preferred Certifications

- PMP, Lean Six Sigma, SAFe, or other process improvement/project management credentials.

Core Skills & Competencies

- Enterprise Systems Expertise: Deep understanding of ERP (e.g., Oracle EBS), CRM (e.g., Salesforce), MES, and business-critical cloud applications.

- Business Process Mapping: Proficiency in analyzing, documenting, and optimizing business processes using BPMN or similar methodologies.

- Project Management: Skilled in managing full project lifecycles using methodologies like Agile, Scrum, SAFe, or PMP standards.

- Process Improvement: Strong knowledge of Lean, Six Sigma, or Kaizen principles to identify waste and drive operational efficiency.

- Change Management: Expertise in facilitating user adoption, training, and stakeholder engagement in transformation initiatives.

- Data Analytics & Reporting: Familiarity with tools like Power BI, Snowflake, or Tableau for building dashboards and supporting data-driven decisions.

- Integration & Automation: Experience working with middleware, APIs, and RPA tools to integrate and automate business applications.

- Technical Communication: Ability to translate technical information to non-technical audiences and vice versa.

- User Experience Focus: Advocates for intuitive, streamlined, and user-centric application design.

- Vendor Management: Skilled at coordinating with external vendors, consultants, and service providers.

- Documentation & SOP Development: Capable of creating clear, comprehensive documentation and training materials.

Travel

- 10–20% domestic or international travel may be required based on project needs.

Our Commitment to Our People

Across the globe, we are united by a singular Purpose: Sustainability is no small ambition. That’s why everything we do is geared toward a sustainable future—for our generation and all those to come. Through groundbreaking innovations, HVACR technology and cold chain solutions, we are reducing carbon emissions and improving energy efficiency in spaces of all sizes, from residential to commercial to industrial.

Our employees are our greatest strength. We believe that our culture of passion, openness, and collaboration empowers us to work toward the same goal - to make the world a better place. We invest in the end-to-end development of our people, beginning at onboarding and through senior leadership, so they can thrive personally and professionally.

Flexible and competitive benefits plans offer the right options to meet your individual/family needs: medical insurance plans, dental and vision coverage, 401(k) and more. We provide employees with flexible time off plans, including paid parental leave, vacation and holiday leave.

Together, we have the opportunity – and the power – to continue to revolutionize the technology behind air conditioning, heating and refrigeration, and cultivate a better future. Learn more about us and how you can join our team!

Our Commitment to Inclusion & Belonging

At Copeland, we cultivate a strong sense of inclusion and belonging where individuals of all backgrounds, and with diverse perspectives, are embraced and treated fairly to enable a stronger workforce. Our employee resource groups play an important role in culture and community building at Copeland.

Work Authorization

Copeland will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1 with OPT or CPT, H-1, H-2, L-1, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible for hire.

Equal Opportunity Employer

Copeland is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.

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