Must be able to work in the United States without sponsorship
We are searching for Business Analyst_Billing on behalf of our client. This is a 1 yr. contract assignment (W-2). The person in this role is responsible for managing and maintaining accurate billing processes across multiple utility accounts.
Key responsibilities include small to medium special projects, quantitative and qualitative research, process design and modification, and report development. The position involves cross-functional coordination with internal teams and external partners, resolving billing issues, processing adjustments, collections, and ensuring high-quality customer support for escalated billing concerns.
- Conducts analyses and prepares reports that provide operational and/or technical support to business operations.
- Conducts quantitative and qualitative research to support billing timeliness/accuracy and small to medium special projects.
- Assists with process design and modification for continuous business improvement.
- Ability to communicate with customers, internal teams and external partners to resolve billing concerns and handle collections.
- Performs other job-related duties as assigned.
- High School Grad I GED
- Bachelor's or Equivalent Experience
- Experience: 2+ yearsEqual Opportunity Employer including Veterans and Individuals with Disabilities