CME Wire and Cable, Inc.

Bilingual (Spanish) Customer Service Representative

LocationSan Antonio, TX
Job TypeFull-time

About This Job


Position: Customer Service Representative Bilingual (Spanish)


Location: San Antonio, TX, 78216


Work Location: In person


Job Type: Full-time


Responsibilities

Collaborating with the Magnet Wire Sales Manager, as part of the Sales Support Team. The team is responsible to follow up all sales leads from direct and indirect sales calls, and conferences.
Identify and qualify sales opportunities through outbound calls, emails, and other prospecting activities.
Communicate and coordinate between manufacturing facility in Monterrey, Mexico (different areas at the manufacturing facility: IT, engineering, costing, programming, production, QA &QC, shipping & delivering).
Possibility to assist Sales Manager attending trade shows or outside customer functions.
Coordinate the Reel Recovery Management Program, handling customer reel return requests with sales management, production, and logistics departments.
Handle post-sales activities, including gathering and submitting QA documentation (test reports, certificates of compliance, certificates of origin), tracking delivery information, and ensuring proof of deliveries.
Oversee sales administration tasks such as customer setup, customized orders, preparation of monthly commission reports, and support for accounts receivable.
Manage customer contracts and project administration, including contract details, status reports, manufacturing schedules, logistics, and customer agreements.


Skills/Qualifications

Bachelor’s degree in business, engineering, or a related field.
2+ years of inside sales experience, preferably in the electrical industry.
Excellent communication and interpersonal skills.
Proficiency in Microsoft Office Suite.
Strong organizational and time management skills.
Ability to work independently and as part of a team.
Bilingual in Spanish and English is highly preferred.


Equal Opportunity Employer Statement

CME Wire & Cable, Inc. is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. CME Wire & Cable, Inc. makes hiring decisions based solely on qualifications, merit, and business needs at the time. For more information, read through our EEO Policy.


Benefits

401(k)
401(k) matching
Dental insurance
Health insurance
Life insurance
Paid time off
Vision insurance

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