ThompsonGas

Customer Service Representative Spanish Required - On Site

LocationFort Myers, FL
Job TypeFull-time
Salary$41,600-$45,760

About This Job

ThompsonGas is the nation’s fastest growing propane retailer, and we are looking for innovative, outside of the box thinkers who want to make an impact. We are rethinking the way we do business and, as a result, our employees are empowered to take an idea and run with it. If you are looking for an environment that will allow you the freedom to drive change, create an unrivaled customer experience and have fun while you’re doing it – then ThompsonGas is for you!


ThompsonGas is currently seeking a Customer Service Representative to support our unprecedented growth by focusing on customer retention, new customer acquisition and customer support. The ideal candidate will be self-sufficient, someone who thrives in a fast-paced environment and is able to multi-task successfully. The Customer Service Representative will handle inbound and outbound sales and customer support calls, as well as data entry, with a high level of focus, customer service and quality. This is an onsite position.


Major Job Duties:

Handle inbound calls by asking probing questions to uncover sales and service opportunities
Evaluate sales methods and company programs to meet current customer needs and develop potential business leads
Address customer issues and respond to all inquiries including, but not limited to, pricing, billing, products, grievances and new account set-up
Handle each call with a high level of professionalism, warmth and eagerness
Possess a working knowledge of all ThompsonGas products and service offerings
Hold a thorough understanding of policies and procedures related to safety, product delivery and service
Provide timely and accurate information on customer order status
Lead outbound calling operations in effort to collect from past due customers
Enter and update customer account information in CARGAS and MPX systems
Process billing payments for walk-in customers
Responsible for processing driver daily paperwork


Education and Experience:

Degree or equivalent experience required
3+ years of Customer Service experience (Call center experience preferred)
Sales experience strongly preferred; ability to upsell products in highly competitive environment a must
Previous experience with CARGAS and MPX systems preferred, but not required
Excellent written and verbal communication skills with an emphasis on developing a positive rapport with customers
Excellent computer skills including Microsoft office and data entry skills
Ability to organize, multi-task and prioritize assignments in a fast-paced environment
High level of ownership and accountability for resolving customer problems in a professional and enthusiastic manner
Flexible to work OT and weekends as needed during busy season
Spanish Required


PERKS WITH US!

Medical, Dental, Vision, and 401k with IMMEDIATE eligibility
Disability and life insurance
Paid time off that increases with tenure
Daily Pay Option that offers great flexibility and financial control
Employee training programs with career development/advancement opportunities
Employee recognition program
Quarterly bonus potential
Paid maternity and parental leave benefits
Tuition reimbursement program

This is a safety sensitive position. Your job performance will impact the health and safety of our customers, our employees and other individuals, as well as your own health and safety. A pre-employment drug screening, including but not limited to screening for the presence of THC, will be required, except where prohibited by law.

ThompsonGas provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, ThompsonGas complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation and training.


Similar Jobs

Trending Jobs

company-logo

Lineman Apprentice

Tri-State Generation & Transmission
Job TypeFull-time
Salary
$83200 - $116480
Durango, CO
about 1 month ago
company-logo

Nuclear Technical Intern - Mid Atlantic

Constellation
Job TypeInternship
 
Lusby, MD
23 days ago
company-logo

Apprentice Lineman

Brink Constructors, Inc.
Job TypeFull-time
 
Rapid City, SD
22 days ago
company-logo

Deckhand (Houston)

John W. Stone Oil Distributor, LLC
 
Houston, TX
23 days ago
company-logo

Electrical Engineer

Dudley Staffing
Job TypeFull-time
Salary
$55 - $75
Canonsburg, Pennsylvania
3 months ago
company-logo

Sr. Landman

Dorchester Minerals, L.P.
Job TypeFull-time
 
Dallas, Texas
10 days ago
company-logo

Solar Electrician

MN8 Energy
Job TypeFull-time
 
California, United States
21 days ago
company-logo

Quality Engineer

Jedco Inc.
Job TypeFull-time
 
Grand Rapids, MI
17 days ago
company-logo

Director, Financial Planning & Analysis - Energy (Enterprise)

Pilot Thomas Logistics
Job TypeFull-time
 
Grapevine, TX
23 days ago
company-logo

Gas Foreman

Peak Utility Services Group
Job TypeFull-time
 
Lawton, OK
22 days ago
company-logo

Sr. Polymer Scientist

ExxonMobil
Job TypeFull-time
 
Baytown, TX
21 days ago
company-logo

Apprentice Lineman I

San Patricio Electric Cooperative, Inc.
Job TypeFull-time
 
Sinton, TX
7 days ago
company-logo

Finishing Helper Entry Level- Dayshift

Bonnell Aluminum
Salary
$41600 - $41600
Carthage, TN
17 days ago
SD

Service Manager

Supertech Diesel Truck Specialists
Job TypeFull-time
 
Langley, BC
20 days ago
company-logo

Apprentice Line Worker I

Tampa Electric
Job TypeFull-time
 
Ruskin, FL
29 days ago
company-logo

Meter Technician

ONEOK
Job TypeFull-time
 
Odessa, TX
23 days ago
company-logo

Ironworker

ASRC Energy Services
Job TypeFull-time
 
Prudhoe Bay, AK
about 1 month ago
SD

Service Manager

Supertech Diesel Truck Specialists
Job TypeFull-time
 
Nanaimo, BC
20 days ago
company-logo

Apprentice Power Lineman

Proline Power Corp.
Job TypeFull-time, Apprenticeship
 
Red Deer, AB
27 days ago
company-logo

contract landman

HPS Oil & Gas Properties
Job TypeFull-time
 
Lafayette, Louisiana
about 2 months ago