Bilingual Customer Support Supervisor

Description

Competitive Pay + Benefits

POSITION SUMMARY:

The Customer Support Supervisor plays a pivotal role in coaching, motivating, and developing front-line and senior agents to consistently exceed key performance indicators. Embracing servant leadership, emotional intelligence, and ownership. The Customer Support Supervisor fosters a culture of continuous improvement, ensuring a relentless focus on enhancing the customer experience. The successful candidate will demonstrate professionalism, adaptability in the face of challenges, and an unwavering commitment to ethical conduct. In our dynamic and diverse environment at Freedom Forever, candidates should anticipate a role that evolves with the business's needs. Flexibility, kindness, and a proactive approach are essential to delivering a best-in-class customer experience.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:

QUALIFICATION REQUIREMENTS:

Education & Certifications:

Experience:

Knowledge, Skills & Abilities:

Special Skills & Training:

PHYSICAL DEMANDS AND ABILITIES

computer

TRAVEL REQUIREMENTS (Employee is required to travel for business purposes, not including commute to and from work.)

If required to travel, must have a valid Driver's License/Insurance and the ability to drive a personal vehicle to different sites

Freedom Forever is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination against any applicant or employee based on any legally recognized basis, including, but not limited to: veteran status, uniformed service member status, race, color, religion, sex, sexual orientation, gender identity, age (40 and over), pregnancy (including childbirth, lactation and related medical conditions), national origin or ancestry, citizenship status, physical or mental disability, genetic information (including testing and characteristics) or any other consideration protected by federal, state or local law. Our commitment to equal opportunity employment applies to all persons involved in our operations and prohibits unlawful discrimination by any employee, including supervisors and co-workers.

This is not an in remote position, must be in office located in Las Vegas, NV