Assistant Business Analyst - Energy Assistance - NJ

FirstEnergy at a Glance

We are a forward-thinking electric utility powered by a diverse team of employees committed to making customers' lives brighter, the environment better and our communities stronger.

FirstEnergy (NYSE: FE) is dedicated to integrity, safety, reliability, and operational excellence. Headquartered in Akron, Ohio, FirstEnergy includes one of the nation's largest investor-owned electric systems, more than 24,000 miles of transmission lines that connect the Midwest and Mid-Atlantic regions, and a regulated generating fleet with a total capacity of more than 3,500 megawatts.

About the Opportunity:

Assistant Business Analyst - Energy Assistance Outreach - JCPL

FirstEnergy takes a market-based approach to pay, which may vary depending on your location. In addition, your actual base salary will depend on various factors such as your skills, qualifications, and experience.

The estimated pay range for this role is $60,180- $94,200

Candidates may reside anywhere in the JCP&L footprint.

Position Overview

The Energy Assistance Specialist plays an important role in ensuring efficient and effective administration of energy assistance programs. This position primarily handles back-office tasks related to FE low-income assistance programs, including documentation, data management, answering phone calls from vendors, investigating and solving concerns/ issues with programs and coordination with various stakeholders.

Standard Responsibilities:

- Provide a high level of customer service, continuous support, and proactive involvement to leadership and peers.

- Demonstrate a solid commitment to all aspects of safety.

- Conduct in-depth business-specific research, analyze data, interpret results, and make recommendations involving Human Services programs.

- Meet customer needs by providing sound service and responsiveness

- Actively seek formal and informal learning opportunities to better understand Human Services programs and procedures.

- Assist in the organization and filing of documentation in accordance with established procedures.

- Attend community events to promote and support programs as needed.

- Exercise sound decision making by developing alternatives and recommendations to improve work processes.

- Respond to inquiries from customers/vendors or other stakeholders regarding FE low-income programs via email, phone, or other channels.

- Resolve issues and concerns raised by vendors in a timely manner.

- Provide advice, education, and encouragement to others

- Identify opportunities for process improvement and efficiency within the back-office operations.

Qualifications:

- Two- or four-year degree in a related discipline is preferred, with minimum 0-2 years relevant work experience required. - In lieu of degree, minimum 2 years relevant work experience will be considered, such as: administrative support role, preferably in the energy or social services field.

- Sound knowledge of Microsoft Office tools, including Excel, PowerPoint, and Word

- Demonstrate a questioning attitude to learn, produce results.

- Demonstrate growth in use of research techniques.

- Demonstrate problem solving and decision-making abilities

- Deliver quality, accurate work within established deadlines

- Exceptional written and verbal communication skills

- Time management skills

- Demonstrate in-depth understanding of applicable Human Services Programs.

- Understand best practices and techniques for addressing customer concerns.

- Demonstrate maturity to exercise independent judgment on basic projects and assignments.

- Performs in accordance with the FirstEnergy Core Values.

- Must maintain a valid state driver's license.

- Ability to travel to outlying locations in the designated service areas and stay overnight if required.

Safety

Safety is a core value for FirstEnergy and is essential to all our business activities. We ensure employees have the tools, information, and processes to perform their duties in a manner that assures safety for themselves, their co-workers, our customers, and the public. Our goals are to provide a safe work environment, to maintain an accident-free, injury-free workplace, and to promote and maintain public safety. To meet these goals, we dedicate ourselves to achieving world-class safety standards.

Position Classification

Exempt

FirstEnergy Human Resources Team