Application Configuration Analyst

FirstEnergy at a Glance

We are a forward-thinking electric utility powered by a diverse team of employees committed to making customers' lives brighter, the environment better and our communities stronger.

FirstEnergy (NYSE: FE) is dedicated to safety, reliability and operational excellence. Headquartered in Akron, Ohio, FirstEnergy includes one of the nation's largest investor-owned electric systems, more than 24,500 miles of transmission lines that connect the Midwest and Mid-Atlantic regions, and a regulated generating fleet with a total capacity of 3,780 megawatts.

About the Opportunity

This is an open position with FirstEnergy Service Co., a subsidiary of FirstEnergy Corp.

This position exists within the IT Supply Chain Products group and reports to the Manager, Supply Chain Products.

Supply Chain Products is an innovative team that provides value and enhances processes through technology solutions for the following business units:

- Supply Chain

- Material Operations

- Accounts Payable

Responsibilities Include:

- Drive and participate in the production support and enhancement lifecycle of the Source-to-pay system, Coupa.

- Serve as the liaison between the Supply Chain and Accounts Payable business units and IT to translate business requirements into functional requirements and guide delivery to ensure that a quality tested product is implemented.

- Focus on application configuration, solution delivery, testing, administration and support of Coupa, SAP and the various integrations to other systems.

- Production support: Supporting the FirstEnergy Supply Chain and Accounts Payable business units and applicable applications to ensure successful day-to-day business functions. - Investigating and resolving problems reported via Help Desk or directly from business clients, including some off-hours support

- Providing analytical and operational support to the business clients,

- Managing enhancement requests throughout the development lifecycle. - Working directly with business units to collect requirements, facilitate workshops, develop quality functional specifications and/or business process maps, perform analysis, and recommend best technical approach (with estimates)

- Configuring solutions

- Developing detailed implementation plans and providing clear documentation for completed products

- Understanding system interface design and data flows to support complex inbound and outbound integrations

- Adhering to all IT SOX controls/procedures for data and application changes.

Qualifications include:

- Bachelor's or Associate degree in Management, Business Administration, Finance, Computer Science, or related field; along with 4 years related experience. In lieu of a degree, 6 years of related experience required.

- Experience with the configuration of cloud-based systems - Coupa preferred

- Knowledge of SAP accounting, Finance, Accounts Payable, and Supply Chain

- Understanding of the invoicing and procurement cycles

- Ability to understand, diagnose and fix integration errors between multiple systems

- cXML coding experience a plus

- Demonstrate basic technological aptitude through work experience, education, or other means

- Fully proficient in Microsoft Office 365 suite

- Superior written and verbal communication skills

- Willingness to undertake assignments involving unfamiliar subjects; propensity for continual growth

- Proven ability to troubleshoot, analyze, and solve non-routine problems with little or no guidance

- Aptitude to learn quickly

- Excellent analytical skills and ability to think creatively

- Understanding and willingness to embrace IT application development standards and processes

- Ability to effectively prioritize and plan activities, work on multiple concurrent tasks, and meet deadlines

- Willingness to work flexible hours as applicable and be available for call-in and after-hours support if needed

- Highly motivated with ability to work independently with a high level of productivity

- Commitment to producing quality deliverables while adhering to deadlines

- Proven team player; encourages and supports team members in a virtual work setting.

Benefits, Compensation & Workforce Diversity

At FirstEnergy, employees are key to our success. We depend on their talents to meet the challenges of our changing business environment. We are committed to rewarding individual and team efforts through our total rewards philosophy which includes competitive pay plus incentive compensation, a company-sponsored pension plan, 401(k) savings plan with matching employer contribution, a choice of medical, prescription drug, dental, vision, and life insurance programs, as well as skills development training with tuition reimbursement. Please visit our website at www.firstenergycorp.com to learn more about all of our employee rewards programs. FirstEnergy proudly supports workforce diversity. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with a disability. No recruiters or agencies without a previously signed contract. Unable to sponsor or transfer H-1B visas at this time.

Safety

Safety is a core value for FirstEnergy and is essential to all of our business activities. We ensure employees have the tools, information, and processes to perform their duties in a manner that assures safety for themselves, their co-workers, our customers and the public. Our goals are to provide a safe work environment, to maintain an accident-free, injury-free workplace, and to promote and maintain public safety. To meet these goals, we dedicate ourselves to achieving world-class safety standards.

Position Classification

Exempt

FirstEnergy Human Resources Team