Vistra Corp.

Analyst III, Priority Customer Care (Office of the President)

Irving, TX

full_time

About This Job

If you have what it takes to become part of the Vistra family and would like to start a promising career with a global leader, take a look at the exciting employment opportunities that are currently available and apply online.

Job Summary

The Analyst III position is designed for a proactive and strategic professional to drive operational excellence by integrating and optimizing business processes. This role is responsible for designing and implementing methodologies to ensure seamless cross-functional collaboration, enhancing customer experiences through data-driven insights, and identifying opportunities for process improvement. The Analyst III must be adept at assessing the tactical aspects of business / customer operations through data analysis (structured / unstructured), customer feedback analysis, identifying trends and opportunities and working collaboratively to implement solutions that result in improved customer experiences and operational efficiencies.

Job Description Key Roles & Responsibilities

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Work independently to extract and analyze data and customer feedback to identify and implement solutions to enhance the customer experience, while improving operational efficiency through reduced customer escalations

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Design and implement reporting solutions that measure the integration of process improvements and their impact to customer experiences and operational effectiveness

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Monitor and assess day-to-day related issues to ensure business practices, policies and procedures are executed in an effective manner

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Identify process improvements to enhance the Retail Energy effectiveness and efficiency

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Support development of departmental and company processes & procedures

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Resolve reported issues in a timely and decisive manner

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Build and maintain effective partnerships with various departments to align efforts and achieve goals

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Develop, implement, publish, and present regular and ad hoc reports timely and accurately

Education, Experience, And Skill Requirements

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3-5+ years of related work experience

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1-2 years experience with customer facing and project coordination/mgt methods required

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2-4+ years developing and analyzing large-scale customer information system or processes

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Excellent communication and teamwork skills with both internal and external customers

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Able to effectively contribute to and lead small work groups, process teams and focus groups

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Working knowledge of emerging technologies to effectively aggregate/analyze critical business data, identifying trends and improvement opportunities

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Advanced Skill in using Excel and other MS Office products

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Experience with data visualization tools (e.g., Tableau, Power BI, etc.) a plus

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Strong analytical skills, including root cause analysis

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Ability to understand and interpret data to extract valuable insights, identify trends, and drive business decisions, provide actionable insights to management and stakeholders

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Ability to clearly articulate findings and recommendations to both technical and non-technical audiences

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Excellent Project Management skills

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Skill in developing process flows

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High School diploma or equivalent required

Key Metrics

•

Improved customer experience for Vistra Retail

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Optimize processes to drive efficiencies and reductions in customer escalations

•

Timely and accurate creation of regular and ad hoc reporting

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Contributory responsibility for the achievement of Vistra Retail customer complaint goals

Job Family

Marketing

Company

Vistra Retail Operations Company

Locations

Irving, Texas

Texas

We are a company of people committed to: Exceeding Customer Expectations, Great People, Teamwork, Competitive Spirit and Effective Communication. If this describes you, then apply today! If you currently work for Vistra or its subsidiaries, please apply via the internal career site. It is the policy of the Company to comply with all employment laws and to afford equal employment opportunity to individuals in all aspects of employment, including in selection for job opportunities, without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, age, disability, genetic information, military service, protected veteran status, or any other consideration protected by federal, state or local laws. If you are an individual with a disability and need assistance submitting an application or would like to request an accommodation, please email us at assistance@vistraenergy.com to make a request.

Analyst III, Priority Customer Care (Office of the President)

About This Job

Education, Experience, And Skill Requirements

Key Metrics

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