Analyst, Project and Process focused for the Office of the President

About Us

Superpowered. Meaningful work. Human impact. A story we're proud to tell. This is what matters to us at National Grid. In a world of complexity and unanswered questions, there is one thing we're certain about: the power of our people. Join us in our goal to deliver 100% fossil-free heat to our customers by 2050!

The Office of the President manages executive and stakeholder relationships by addressing escalated customer complaints and issues submitted to regulatory bodies and company executives. The Analyst will play a critical role in ensuring timely and effective tracking of performance and complaint resolutions to mitigate regulatory and financial risks in New York.

In addition, the Analyst will serve as a project and process leader, managing high-impact initiatives related to escalated customer issues and regulatory compliance. This role will focus on project execution, process optimization, and performance tracking to reduce risk and enhance customer satisfaction.

Qualifications

Key Competencies

More Information Salary

$73,000 - $86,000 a year

This position has a career path which provides for advancement opportunities within and across bands as you develop and evolve in the position; gaining experience, expertise and acquiring and applying technical skills. Candidates will be assessed and provided offers against the minimum qualifications of this role and their individual experience.

National Grid utilizes an assessment that evaluates the job qualifications/characteristics using AI or statistically based scoring. For more information, please view NYC Local Law 144 .