Analyst - Crisis Support and Shared Service Training

Primary purpose:

Work as part of a small team responsible for interfacing with all business units within Kinder Morgan for a broad range of Emergency Response, Disaster Recovery, and Operational Continuity functions utilizing an all-hazards approach for risk mitigation, planning, and response. Maintain corporate values providing internal/external support services to all Kinder Morgan business units, shared service departments, and assets.

Other duties include developing and coordinating online and in-person training to internal customer base. Interact with the critical business units and support groups for the purpose of planning, directing, controlling, and maintaining the contingency planning effort in a supporting role.

This is NOT an IT/information technology systems position.

Essential duties and responsibilities:

- Continuously improve training programs and continuity of operations processes focusing on the implementation and execution of all related items.

- Work extended hours when involved in the planning, preparation, response, and recovery of an event that has the potential for business operations disruption.

- Prepare written documentation, procedures, interactive training modules, presentations, and clearly communicate to key stake holders.

- Support main office emergency response planning, drills, process improvements utilizing an all-hazards approach to planning, response, and recovery activities.

- Exhibit the ability to process information rapidly for problem resolution during a crisis situation and articulate solutions to business unit and corporate leaders.

- Develop specific schedules for annual corporate support groups and contingency planning updates to ensure compliance to established schedules.

- Effectively execute specific exercises/tabletop drills to ensure efficiency in the process to plan, prepare, respond & recover utilizing various real-world scenarios.

- Provide support to Business Unit management and functional areas as requested when a disruption occurs.

- Proficient working within the confines of the NIMS/ICS structure in a variety of assigned roles and responsibilities.

- Act as the key interface with business unit leaders and corporate communications during a crisis response impacting the public to effectively facilitate the operation of Public Response Hotline and On-Site Public Evacuation Liaison functions.

- Aid in developing and implementing a process to identify/classify asset risk.

- Analyze and report on implications of regulatory requirements and industry guidance as it pertains to safety and emergency response.

- Exhibit the ability to network across various business functions within a multi-matrix oil and gas business model.

- Working in a team environment exhibiting leadership skills.

- Travel as required on short notice to respond to an event in support of on-scene response.

- Develop and maintain department guidance documents and electronic filing systems.

- Ensure ongoing improvement through evaluation of current processes.

- Assist with updating and migrating procedures into proper format.

- Ability to work across all Business Units and various levels of leadership.

- Technical writing skills with the ability to understand verbal and written communications, including but not limited to email, department procedure, processes, and guidelines.

- Assist in project and event coordination.

- Other daily, weekly, and monthly duties, and special projects, as assigned.

Position Requirements

Minimum requirements:

Education:

- Bachelor’s degree, or three to five years of work-related experience in emergency response.

- Relevant experience in Emergency Response, and/or Incident Command System (ICS).

Experience / specific knowledge:

- Relevant experience in Emergency Response, and/or Incident Command System (ICS).

- Basic knowledge of key financial terms and principles.

Competency, skills, and abilities:

- Proficiency with Microsoft applications for the purpose of word processing, presentations, spreadsheets, and information retrieval.

- Out of the box thinker who takes initiative and works well within a team environment.

- Must possess and regularly demonstrate excellent communication and customer service skills.

- Multi-tasking with the ability to successfully organize and perform multiple tasks simultaneously, frequently under strict deadlines due to emergency related timelines.

- Ability to write routine reports and correspondence.

- Must be able to maintain confidentiality.

- Ability to successfully perform the required and expected duties with little direct supervision.

- Ability to work within a team environment, take direction from supervisor(s), focus attention on details, follow work rules and adhere to established work schedules.

- Focused on providing over and above service to our internal customer base and leadership.

- Must be flexible and able to consistently maintain a professional and respectful demeanor/attitude with internal customers, co-workers, clients, vendors, and regulatory agencies.

- A satisfactory driving record is determined by the Company and a valid State driver’s license is required for this role.

Physical demands:

- Working in an office environment and work from home days as workload activities permit.

Working conditions:

- Modern office location in Houston, TX.

- Up to 20 percent travel.

- Job level commensurate with experience and skill sets.

- The successful candidate required to clear a drug screen and a complete background check, including credit report, after an offer has been extended and prior to being employed.

Supervisory responsibility:

- None

Preferred education, experience, certifications, competencies, skills, and abilities:

Above the minimum requirements, not required but advantageous in this position:

- Incident Command System (ICS) 100,200, and 300 certifications with event response experience.

- Basic safety knowledge and OSHA related training is a plus.

- Experience conducting statistical analyses of data with a high degree of Microsoft Office knowledge.

- Working knowledge utilizing The Response Group IAP application.

Other work responsibilities:

- As assigned.

EQUAL OPPORTUNITY EMPLOYER STATEMENT: We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.