AI Cloud Developer

Summit Technology Services is seeking a contractor for an AI Cloud Developer to work remotely with access to Sacramento, CA

Job ID S-696

The contractor will be versed with Genesys Cloud CX development skills with a working knowledge of flow development in Architect (voice, email, digital messaging, ACD/IVR).

The contractor will work on a task order basis on assignments involving IVR interaction flow development, Chatbot and associated Genesys reporting enhancements.

The contractor may also be asked to consult on and/or focus on requirements, design and implementation deliverables of prioritized Genesys enhancements requested by the contact center business unit.

Mandatory Requirements

At least 2 years of experience with the Genesys Cloud CX Architect development tool

At least 5 years of contact center operations experience

Technical Requirements

Desirable Qualifications

Contact Center Operations experience with the Genesys Cloud CX platform to include prior development experience with interaction channels such as IVR, Chatbot, SMS, Email, Chat, Voice. Prior experience supporting Genesys WFO. Some understanding of the Avaya Aura Unified Communications environment.

Please send your resume today

Visit us: www.summit-tsi.com