AI Application Support Engineer

Role Summary:

We are seeking an AI Application Support Engineer to join our dynamic team in Bangalore, India to provide support for our applications and platform, ensuring smooth operations and high-quality user experiences. The ideal candidate will have strong problem solving skills, a strong understanding of AI technologies, and a passion for providing excellent customer service. The engineer will work closely with development teams, clients, and end-users to resolve issues, handle incidents, and ensure the continuous performance of our application and platform. Also, this role involves providing production support for a large-scale global financial software product, including some shift hours and weekend coverage.

Key Responsibilities/What you will be doing:

- Provide technical support for AI-based applications, identifying and resolving issues reported by users.

- Analyse, troubleshoot, and resolve technical problems in a timely manner, ensuring minimal impact on users.

- Monitor the performance of AI applications and address potential areas of concern before they escalate.

- Ability to and assist in enhancing the performance, scalability, and usability of AI applications.

- Respond to user inquiries related to the application’s AI features, providing guidance, documentation, and solutions.

- Conduct root cause analysis on recurring problems and provide insights to the development team for future improvements.

- Create and maintain user guides, FAQs, and other support documentation for customers.

- Perform regular system updates, patches, and maintenance to ensure smooth operation of the AI Insight application.

- Stay up to date with the latest AI technologies, trends, and standard methodologies.

- Handle client critical issues and manage incidents to resolution, ensuring customer satisfaction.

- Provides Level 2 24x7 technical and production support, including out-of-hours and on-call support.

Required Skills and Qualifications (what you will bring):

- 4 to 6 years of professional experience in Cloud Computing technologies (AWS or Azure) and SRE practices.

- Bachelor's degree in computer science, Engineering, Information Technology, or a related field (or equivalent experience).

- Proven experience in technical support or application support, preferably in AI-based applications.

- Experience with AI/ML technologies, ML OPS, frameworks, and tools (e.g., TensorFlow, PyTorch, etc.).

- Excellent problem-solving, and analytical skills.

- Experience with programming languages like Python, Java, or similar.

- Solid understanding of cloud services and platforms (e.g., AWS, Azure, GCP).

- Excellent communication and interpersonal skills with a focus on customer service.

- Ability to manage multiple support cases and prioritize tasks effectively.

- Experience with Observability practices with logging, metrics, tracing, and alerting.

- Familiarity with DevOps practices and tools (e.g., Docker, Kubernetes).

- Understanding of natural language processing (NLP) or computer vision applications.

- Experience in solving distributed systems and cloud-based application problems.

- Experience in Financial or Investment Banking environments is preferred.

- Experience working with machine learning models and deploying AI solutions is a plus.

- Certification in cloud platforms or relevant AI technologies is a plus.

- Hands on Experience with one of the following cloud platforms: Azure, AWS, or GCP.

What you’ll get in return:

- Career growth by leading a high-profile business project.

- Innovative development on AWS & Microsoft Azure platform

- Real-world experience working on client-facing financial applications.

- We recognize that to attract the best talent, we need to be flexible, and we are open to discussing work arrangements with you. We take hybrid approach to workplace, this role is blended, 2:3 days in office are desired.

- Fast-paced and multifaceted environment with opportunities for continuous learning.

- Collaborate with multi-functional teams, including developers, product managers, and customer support.

Compensation/Benefits Information:

LSEG is committed to offering competitive Compensation and Benefits. The anticipated base salary for this position is $2,800,200 - $5,200,400.

Please be aware base salary ranges may vary by geographic location, city and state. In addition to our offered base salary, this role is eligible for our Annual Incentive Plan (AIP/”bonus plan”). Target AIP rates will be commensurate with role level and posted career stage. Individual salary will be reflective of job related knowledge, skills and equivalent experience. LSEG roles (excluding internships and part-time roles of less than 20 hours per week) are typically eligible for inclusion in our LSEG Benefits program, which includes offerings of: Annual Wellness Allowance, Paid time-off, Medical, Dental, Vision, Flex Spending & Health Savings Options, Prescription Drug plan, 401(K) Savings Plan and Company match. LSEG’s Benefits plan also includes basic life insurance, disability benefits, emergency backup dependent care, adoption assistance commuter assistance etc.

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of

Integrity, Partnership

,

Excellence

and

Change

underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it’s used for, and how it’s obtained, your rights and how to contact us as a data subject.

If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.