Aggregate - Dispatcher/Scheduler

The Dolese Promise is built on a foundation of integrity driven by our passion for quality, safety, and reliability. We are one of Oklahoma's most respected employee-owned companies because of our people and our values. We strongly believe in positively impacting our communities through our products, our actions, and our financial support.

Being a part of the Dolese team affords a unique opportunity to join an organization that rewards its owners through profit sharing. Our employees are one of our most important resources, which is why we promise to deliver.

Dolese Delivers:

- Stable Foundation

- Treat with Respect

- Safe Environments

- Employee Focus

JOB SUMMARY:

This position is responsible for handling high-volume customer calls and efficiently scheduling deliveries of aggregate rock products. The role is essential in optimizing daily trucking logistics, ensuring customer satisfaction, and supporting production goals by capturing orders accurately, resolving issues promptly, and maintaining up-to-date system records.

KEY RESPONSIBILITIES/ESSENTIAL FUNCTIONS:

- Maintain consistent, dependable attendance at the designated worksite.

- Accurately input and schedule aggregate orders via phone and electronic systems.

- Coordinate the daily dispatch of trucks to ensure optimal fleet utilization and meet delivery deadlines.

- Utilize Concrete Go/Apex or other logistics software to manage orders and fleet activity.

- Prepare daily work schedules and proactively adjust dispatch based on customer demand.

- Provide timely and accurate information in response to customer inquiries.

- Investigate and resolve service or delivery issues, escalating as needed for resolution.

- Identify opportunities to enhance service or promote additional products.

- Maintain database integrity by accurately entering customer and order data.

- Participate in ongoing training to stay current with systems and procedures.

- Support company goals by taking initiative on process improvements.

- Other duties and responsibilities related to the nature of the job may be assigned on a temporary or permanent basis as needed.

QUALIFICATIONS:

Experience/education/Skill

- Ability to handle and resolve customer issues with diplomacy and professionalism.

- Able to work well and motivate others to achieve high levels of customer service and satisfaction.

- Self-motivated, organized and able to learn aspects of order taking/dispatching.

- Flexibility to meet changing daily production schedules and able to work under pressure.

- Able to interact professionally with colleagues and customers.

- Strong Microsoft Office applications experience and utilization.

- Detail oriented and able to multi-task in a fast-paced environment.

- Ability to present facts and recommendations effectively.

- Excellent interpersonal skills and a positive attitude that fosters effective relationships.

- Excellent verbal, written and comprehension communication skills.

- Must be able to work a flexible schedule including early mornings, nights and weekends.

- Ability to read, write and figure mathematical calculations.

PREFERRED QUALIFICATIONS:

- Minimum of 1 year of experience as a concrete dispatcher or order taker required.

- Experience using Concrete Go/Apex software preferred.

PHYSICAL REQUIREMENTS:

- Lift, push or pull objects of various dimensions up to 30 lbs. of weight frequently.

- Ability to perform 80% sedentary work and tolerate prolonged standing/sitting/walking.

- Ability to repeatedly balance, bend from the trunk, crawl, kneel, push and pull objects.

- Ability to use hands and fingers to handle or feel.

- Ability to verbally communicate, hear, and specific vision abilities including close vision, distant vision, color vision, depth perception and the ability to adjust focus.

EEO Statement:

We consider applicants for all positions without regard to race, color, religion, sex, national origin, age, genetics, marital or protected veteran status. Dolese provides 'reasonable accommodations' to qualified individuals with disabilities in accordance with the American with Disabilities Act and applicable state and local laws. If you need a reasonable accommodation in order to complete the application process please contact the Human Resources Director.