Advisor, Product Owner, Digital Channels

Posting End Date:

August 11, 2025

Employee Type:

Temporary (Fixed Term)-Full time

Union/Non:

This is a non-union position

Employee Type:

Temporary Full-Time, 18 months

Union/Non:

This is a non-union position

At Enbridge Gas, we strive to build a positive experience for our millions of customers across Ontario whether in-person or online.

We have an exciting opportunity for you to join our Customer Care Shared Services team as an Advisor Product Owner, Digital Channels . In this role, you will be responsible for overseeing the development and management of digital products to enhance customer engagement and improve the overall digital experience on Enbridge Gas’ digital channels. This role will work closely with technology partners in defining the backlog and driving a vision for Enbridge’s IVR digital channels. The ideal candidate will have extensive digital experience and a proven track record of driving results.

If you have strong analytical skills with a keen focus on the end user and possess knowledge on digital channels, apply today! We'd love to hear from you.

What You Will Do:

- Work closely with Contact Centre and Technology teams to define the backlog and drive the vision for Enbridge’s Interactive Voice Response (IVR) channel.

- Adopt user experience (UX) and user interface (UI) principles to create functional, intuitive and accessible digital channels which improve the customer experience.

- Engage with the Analytics team to provide data that supports the development of forecasts and recommendations for business and strategic decisions.

- Coordinate and collaborate with various business teams, third party vendors, and the Technology Information Services (TIS) group to resolve any customer and/or technical issues and implement any process enhancements.

- Gather and prioritize product requirements based on customer needs, market trends, and business objectives.

- Leverage relationships with partner teams such as Marketing, Operations, Large Volume, Customer Contact Centre, etc. to collaborate and develop new opportunities that apply available functionality and optimize the customer's experience.

- Proactively advocate for the customer and the business on the prioritization and implementation of channel related issues and enhancements.

- Take ownership for the maintenance and management of channel related data, processes, and applicable documentation.

Who You Are:

You will have the following combination of education and experience:

- A related Bachelor's degree preferably in Business, Marketing, Digital Technology or Communications and a minimum of four or more years of experience OR an equivalent combination of formal education, certification and experience.

- Proficiency in Microsoft Office Suite products including Visio, Word, Excel, PowerPoint, and Adobe Creative Suite.

- Profound understanding and knowledge of the appropriate technology and design software used as part of the digital channel design process including Adobe Creative Suite, InVision, Jira, HPQC.

- Strong working knowledge of IVR technologies.

- Excellent interpersonal skills including building consensus, negotiation, and facilitation.

- Ability to think creatively and critically.

- Apply problem-solving, analytical, and critical thinking skills to facilitate end-to-end delivery of results.

- Ability to travel, if required.

The following would be an asset:

- Demonstrated ability to create and design a user experience that follows a user-centric approach.

- Experience with web designs and related technologies such as Genesys Cloud

- Ability and willingness to grow, develop and evolve skills suitable for other opportunities within Customer Care.

Working Conditions (Optional):

- This position will have some project implementation requirements which occur overnight or on weekends. The successful candidate may need to be available during these timeframes to support and lead projects as they launch.

- Will require some travel to the Contact Centres.

Flexwork:

Enbridge provides competitive workplace programs that differentiate us and offer flexibility to our team members. Enbridge’s FlexWork (Hybrid Work Model) offers eligible employees the opportunity to work variable daily schedules with a flexible start and end time, to opt for a compressed workweek schedule, or the option to work from home on Wednesdays and Fridays. Role requirements determine your eligibility for each option or combination of options. #joinourteam #LI-Hybrid

At Enbridge, we are dedicated to our core value of Inclusion. We are proud to be an Equal Opportunity Employer . We are committed to providing employment opportunities to all qualified individuals, without regard to age, race, color, national or ethnic origin, religion, sex, sexual orientation, gender identity or expression, marital status, family status, veteran status, Indigenous status, disability, or any other reason protected by federal, state, or local law. Applicants with disabilities can request accessible formats, communication supports, or other accessibility assistance by contacting careers@enbridge.com .

Information For Applicants:

- Applications can be submitted via our online recruiting system only.

- We appreciate your interest in working with us; however, only those applicants selected for interviews will be contacted.

- Final candidates for this position may be required to undergo a security screening, including a criminal records check.

To learn more about us, visit www.enbridge.com

At Enbridge, we are dedicated to our core value of Inclusion. We are proud to be an Equal Opportunity Employer . We are committed to providing employment opportunities to all qualified individuals, without regard to age, race, color, national or ethnic origin, religion, sex, sexual orientation, gender identity or expression, marital status, family status, veteran status, Indigenous status, disability, or any other reason protected by federal, state, or local law. Applicants with disabilities can request accessible formats, communication supports, or other accessibility assistance by contacting careers@enbridge.com .

Information For Applicants:

- Applications can be submitted via our online recruiting system only.

- We appreciate your interest in working with us; however, only those applicants selected for interviews will be contacted.

- Final candidates for this position may be required to undergo a security screening, including a criminal records check.

To learn more about us, visit www.enbridge.com