Advanced Distribution Instructor - Energy Delivery Operations Skills Training - Reading-Pottsville Pk

This is an open position with FirstEnergy Service Co., a subsidiary of FirstEnergy Corp.

FirstEnergy at a Glance

We are a forward-thinking electric utility powered by a diverse team of employees committed to making customers’ lives brighter, the environment better and our communities stronger.

FirstEnergy (NYSE: FE) is dedicated to integrity, safety, reliability and operational excellence. Headquartered in Akron, Ohio, FirstEnergy includes one of the nation's largest investor-owned electric systems, more than 24,000 miles of transmission lines that connect the Midwest and Mid-Atlantic regions, and a regulated generating fleet with a total capacity of more than 3,500 megawatts.

About the Opportunity

this position is supporting the Reading PA area and additional support areas as needed. Travel within the footprint is required.

The selected candidate may be offered a position within the same job family, at a level that is lower than what was posted. This will be determined based upon

Primary Functions – Listed in order of priority

- Leads design, development, and implementation activities of effective training materials and programs of the Workforce Development team regarding Lines training by:

- Reviewing and maintaining knowledge of present procedures, practices, and other departmental background information relative to the assignment developing and administering new policies and practices pertaining to the area being served

- Developing and maintaining communications necessary to gain knowledge of changes in policies and procedures and incorporating these in the curriculum

- Developing and maintaining broad knowledge of the learning technology available to support training; Design and develop plans for courses

- - Design and develop training aids for course presentation and conducts training programs and assists with direct observations and reviews of student evaluations to ensure

- Ability of instructors to conduct effective, easy-to-understand classroom training

- Ability of instructors to explain Company policies applicable to training programs

- Adherence to safety practices and procedures

- Creating and managing an appropriate learning environment

- Collects and analyzes feedback from supervision and students. From results received, makes recommendations to improve training

- Mentors instructors through observation, providing feedback and written documentation

- Observes post training performance of students and notes recommendations, performs student evaluations, and provides oral and written feedback

- Assists in the administration of the training section by:

- Maintaining training materials

- Maintaining training attendance records

- Assisting to coordinate training programs with associated departments

- Maintaining knowledge of the training and tracking system to assist with student record maintenance

- Submitting course, class, and registration information to allow ample time for student enrollment

- Submitting required paperwork upon course completion

- Communicates training and classroom activities, discussions with supervision, and outcomes of meetings attended

- Complete projects by scheduled deadlines; communicates anticipated problems, suggesting alternative plans when appropriate

Assists in the work of a higher classification and performs other duties as assigned

Experience – Previous experience/specific types of work required to perform the primary job functions

Demonstrated skill and ability to perform at the instructor level

Skills and Knowledge – Specific skills and knowledge required to perform the primary job functions

- Acts as a resource for the development and implementation of training programs ensuring adherence to Company, safety, and department policies and procedures

- Assists with coordinating activities related to training instructors on proper operating and care of hardware, audio and visual equipment and stays abreast of current technology

- Attends training seminars and related training for additional knowledge and skills, reads professional journals to upgrade knowledge of developments in the area of training

- Demonstrated effective ability to develop, implement, and evaluate training programs

- Skill to evaluate for content, accuracy, and clarity the training materials, student evaluations, memos, and reports written by instructors

- Verbal communication skills to convey ideas, policies, and procedures in a clear, concise and understandable manner

- Commitment to customer service is demonstrated in classroom and non-classroom environments

- Identifies customers’ needs and expectations and provides resolutions

- Conducts needs analysis

- Ability to accept and promote change

- Ability to foster an environment among instructors that recognizes success and positively promotes improvement

- Human relations skills to:

- Establish and maintain rapport

- Work with a variety of people in a professional business manner

- Serve as a role model for instructors

- Collects accurate information, organizes materials, analyzes relationships among data, and reports conclusions within established deadlines

- Ability to remain current in computer knowledge applicable to the training section

- Follows written and oral instructions, knowing when to ask for further clarification

- Through written and verbal communication, provides instructors with clear and concise instructions

- Provides clarification when necessary

- Functional arithmetic knowledge applicable to the training section

- Self-motivated to independently follow assignments through to completion and act as a role model for instructors

Judgment skills to evaluate, identify, and communicate strengths and weaknesses of instructors

Additional Information

- Willingness to travel overnight when necessary

- Possession of a valid Driver’s license and/or CDL, as necessary

Qualifications at the Dist Instructor Level include:

Associate Degree or higher with and additional 2-4 years of training experience in the field. In lieu of an Associate Degree a Workforce Development approved Instructor Certification will be considered, or equivalent in previous Field Experience such as Journeyman Level Line work skills: Or a minimum of a High School Diploma along with 4 years directly related experience as noted is required.

Benefits, Compensation & Workforce Diversity

At FirstEnergy, employees are key to our success. We depend on their talents to meet the challenges of our changing business environment. We are committed to rewarding individual and team efforts through our total rewards philosophy which includes competitive pay plus incentive compensation, a company-sponsored pension plan, 401(k) savings plan with matching employer contribution, a choice of medical, prescription drug, dental, vision, and life insurance programs, as well as skills development training with tuition reimbursement. Please visit our website at www.firstenergycorp.com to learn more about all of our employee rewards programs. FirstEnergy proudly supports workforce diversity. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with a disability. No recruiters or agencies without a previously signed contract. Unable to sponsor or transfer H-1B visas at this time.

Safety is a core value for FirstEnergy and is essential to all of our business activities. We ensure employees have the tools, information, and processes to perform their duties in a manner that assures safety for themselves, their co-workers, our customers and the public. Our goals are to provide a safe work environment, to maintain an accident-free, injury-free workplace, and to promote and maintain public safety. To meet these goals, we dedicate ourselves to achieving world-class safety standards.

FirstEnergy Human Resources Team

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