Account Manager

Job Overview

We are looking for a highly organized and detail-oriented Account Manager to support and maintain our customers’ employee recognition and awards programs. This role blends account management, customer service and project management. You will ensure each program runs smoothly, awards are executed on schedule, and customers receive exceptional service.

This position also includes assisting with platform demonstrations for prospective customers (via Microsoft Teams) and helping support sales growth through increased award redemptions and overall program engagement.

Key Responsibilities

Customer Program Management

- Serve as the primary point of contact for assigned accounts.

- Manage ongoing employee awards programs and ensure timely execution.

- Build and maintain strong, long-term customer relationships.

- Clearly communicate program timelines, requirements, and updates.

- Troubleshoot customer issues and provide professional problem-solving.

Data & Program Execution

- Work heavily in Excel to clean, format, and prepare employee award data for import.

- Validate and import award files with 100% accuracy.

- Check for inconsistencies, correct data errors, and ensure award cycles run correctly.

- Monitor program activity and follow up with customers to encourage award redemption and engagement.

Platform Demonstrations

- Conduct Microsoft Teams demos for prospective customers when leads are provided.

- Present features of the platform clearly and confidently.

- Communicate the value of the recognition platform and answer basic prospect questions.

- Support sales goals by helping convert qualified leads into active programs.

Graphic Design & Print Material Preparation

- Create and update certificates, welcome letters, booklets, and other printed materials.

- Use Adobe InDesign, Illustrator, and Photoshop to produce clean, professional designs.

- Work with Operations to ensure materials are printed and delivered accurately.

SOP Creation & Process Improvement

- Create, Maintain and update existing SOPs for all accounts.

- Document new processes, workflows, and best practices as the platform evolves.

- Suggest improvements to internal procedures to increase accuracy and efficiency.

Qualifications

- Prior experience in Account Management, Customer Success, Program Coordination, or Administrative support.

- Strong Excel skills (sorting, filtering, formatting, VLOOKUP/XLOOKUP preferred).

- Excellent attention to detail and accuracy.

- Strong problem-solving abilities with a proactive mindset.

- Clear, professional communication skills (verbal & written).

- Comfort presenting via Microsoft Teams and engaging with prospective customers.

- Ability to design clean, professional print materials in Adobe Creative Suite (InDesign, Illustrator, Photoshop).

- Ability to manage multiple accounts and deadlines in a fast-paced environment.

- Familiarity with web-based platforms or willingness to learn quickly.

- A bachelor’s degree is helpful but not required.

Benefits

- 401(k) with matching

- Dental, vision, and health insurance

- Life insurance

- Employee assistance program

- Employee discount

- Paid time off

- Parental leave

- Retirement plan

Schedule

· Monday to Friday

· Work Location: In Person

Job Type: Full-time

Pay: $45,000.00 - $60,000.00 per year

Benefits:

- 401(k)

- 401(k) matching

- Dental insurance

- Employee assistance program

- Employee discount

- Health insurance

- Life insurance

- Paid time off

- Parental leave

- Retirement plan

- Vision insurance

Work Location: In person