Account Manager

Learning & Development Activities

- Participate in training as required - covering XL Systems products, industry knowledge, and sales processes.

- Develop, document, and complete personal goals as agreed with Regional Sales Manager.

- Maintain high level of product and manufacturing knowledge, discuss training with regional sales manager.

- Learn to use CRM, ERP, and supplier portal systems effectively.

Support Responsibilities

- Act as main point of contact for customer enquiries, evaluating the customer’s technical and operational requirements, and reviewing tenders and quotations produced by the team meet the customers’ requirements.

- Effectively qualify opportunities, offering the customer insight into processes and timings in line with the internal/external needs

- Usher clients through entire process from close of quote to sale through order lifecycle including technical, logistics, delivery and post-delivery customer service; navigating production of ancillary equipment requirements

- Ensure a high standard of planning is performed to guarantee timeliness, quality and delivery of products and services

- Provide market data as directed by Regional Manager, detail is collated for trend/statistical analysis, inventory planning, yearly forecasting, and competitor monitoring.

- Work with Technical Sales and engineering to ensure XL Systems is at the forefront of technical advancement

- Complete operational and technical contract review and notify the involved departments of their input to orders and alerting the Regional Manager to any non-standard requirements that may impact the company.

- Generate regional sales and marketing strategy for assigned territory.

- Assist Inside Sales in reaching successful conclusion to concessions to QA issues

- Tight management of customer account pipeline to ensure accurate revenue forecasting.

- Develop, maintain key relationships with regional OCTG and other third-party stakeholders

- Identify competitor gaps/problems/failures and maximize XL Systems’ opportunity to capitalize by providing options and solutions

- Collate and create detailed opportunity pipeline for all assigned accounts and maximize XL Systems opportunity to capitalize by providing options and solutions

- Maintain high level of customer calls to promote company, products, and self to keep customer activity detail updated and correct

- Develop customer presentations to ensure professional customer and product image

- Keep customer abreast of new technology either on the market or required to maximize an opportunity

- Help track customer activity, document meeting outcomes, and update account information in CRM.

- Assist in organizing and maintaining sales presentations, product literature, and marketing materials.

Progressive Responsibilities (as skills develop)

- Conduct customer check-in calls and visits with supervision.

- Participate in the development of basic account strategies for assigned low-risk or dormant accounts.

- Begin negotiating terms for smaller transactions under guidance.

Gather and report market information to assist in pricing strategy and competitor monitoring.

EDUCATION & EXPERIENCE QUALIFICATIONS

- High school diploma or equivalent required; bachelor’s degree preferred.

- 3 to 5 years in related oil/gas industry with established Contacts, 5 years preferred

- Sound knowledge of Microsoft Office Suite (PowerPoint and Excel skills) and Outlook

- Proven attention to detail, accuracy, analytical skills, and excellent numeric skills.

Demonstrate proactive attitude, time sensitivity, be self-motivated, enthusiastic, personable, and able to work with minimum supervision.

JOB REQUIREMENTS

- Learn XL Systems products, services, and applications quickly.

- Strong communication, relationship-building, and problem-solving skills.

- Ability to work collaboratively and adapt to changing priorities.

- Due to the nature of the industry, 24-hour contact is required. Cellular phones are provided for this purpose.

- Ability to work outside of normal office hours i.e. weekends, nights, etc.

- Strong understand of North American market for offshore oil and gas and the economic environment with which we compete.

- Enhanced communication and negotiation skills to enable constructive dialogue and the development of close relationships with fellow employees, customers, and internal functional departments at all levels.

- Must be able to build rapport with colleagues, clients, and management, and maintain high level of trust and respect through actions.

- Hunt for and qualify accounts, projects and stakeholders

- Report Sales and Marketing expenditure monthly

- Sound knowledge of credit, and customer AP to support collection/reconciliation of account past due invoices

- Responsible for promoting a safe working environment in accordance with NOV HSE procedures.

Comply with all NOV Company and HSE policies and procedures.

Travel as necessary

Qualifications:

Strategic

- An exceptional ability to understand, evaluate and apply technical information (Functional / Technical skills)

- Ability to understand the strategic direction of the business (Strategic Agility)

- Keep a pulse on business needs and drivers (Business Acumen)

- Deliver solutions and decisions that are effective and constructively impact both NOV and our customer’s organization (Decision quality & problem solving)

Energy and Drive

- Energized by challenges and drawn towards opportunities (Action orientated)

- Due to the nature of the industry, work outside normal office hours maybe required at times

Operating

- Orchestrate multiple activities and resources to accomplish a goal (Organizing)

- Quickly identify critical information and respond appropriately (Priority setting)

- Provide colleagues with the information they need to complete their tasks and eliminate roadblocks (Informing)

Experience:

Desirable

- Have or develop a good understanding of the Global Market for oil and gas and the economic environment within which we compete.

- Surface casing and conductor Connection Systems

- Oil Country Tubular Goods

- Relevant degree and/or have equivalent Sales and Marketing oil and gas knowledge.

- Working knowledge of large OD conductor / casing or OCTG is desirable, preferably in a Sales or marketing environment.

Essential:

- Excellent organization and time management skills

- Proactive attitude, time sensitivity, be self-motivated, enthusiastic, personable, and able to work with minimum supervision.

Enhanced communication skills to enable constructive dialogue and the development of close relationships with fellow employees, customers, and internal functional departments at all levels

Skills, training, or special knowledge

Confidence

- Energized by tough challenges and provides direction (Command Skills)

Organizational

- Is cognizant of organizational culture and politics, and appropriately adjusts personal style to be effective (Organizational Agility)

Personal and Interpersonal

- Creates a compelling and inspired vision or sense of core purpose and clearly communicates it to internal and external customers (Managing Vision & Purpose)

- Imbued with a strong sense of customer focus (internal/external) (Customer Focus)

- Firm and diplomatic when negotiating (Negotiating)

- Is known to consistently adhere to ethical principles and expects others to follow suit (Ethics & Values)

Essential:

- Computer literacy (including good command of Microsoft Office -Excel, Word, Outlook)

- Working knowledge of global industry standards relevant to our market (API, DNV, Lloyds Register etc.)

- Working knowledge of Customer Relationship Management (CRM) systems.

Reading and interpreting material test reports

Quality Assurance

- Comply with all NOV Company and Quality, Health Safety Environmental polices & procedures

- Carry out all duties in accordance with the Quality Assurance procedures and department/area work instructions.

- Contribute to general improvements in the quality and key activities of the department/area.

Training

- Participate in training where required.

Health, Safety and Environment

- Participate in actions which promote a safety and quality culture within NOV

- Carry out all duties safely and in accordance with the Health & Safety Policy, Employee Handbook, procedures, training and instruction.

- To be safety conscious and report any safety hazards to the HSE representative.