The HMSS Account Manager is responsible for proactively maintaining business relationships within an assigned book of business for the Environmental, Emergency Response and Industrial Lines of Business.
· Maintain and retain existing customers by building long lasting business relationships
· Effectively support the retention process when needed in both a sales and customer service capacity
· Perform contractual resign of agreements with existing customers
· Maintain an awareness of market behavior and competitive trends in a designated market to anticipate changing customer needs
· Negotiate with all customers to retain the relationship and associated revenue during pricing initiatives
· Maintain thorough knowledge of company’s available services per lines of business, pricing structures, and offer additional services specified by customer
· Increase company visibility through participation in company sponsored activities, trade shows, Chamber of Commerce events, and similar activities
· Responsible for an effective and collaborative hand off process from new account attainment to existing account development
· Responsible for creating and managing an account penetration plan that is in line with the company’s growth objectives
· Responsible for achieving and/or exceeding monthly retention and growth quota
· Assist accounts receivable with collection efforts and activities
· Three (3) or more years’ experience of consultative sales or customer retention experience
· Ability to generate and manage leads, opportunities and contract negotiations to close business
· Ability to build and maintain relationships with internal and external customers
· Strong interpersonal skills, including effective presentation and listening skills
· Ability to communicate effectively with internal and external customers
· Strong work ethic, demonstrating integrity, trust, and maintain confidentiality
· Ability to be a self-starter capable of working effectively in a team environment or as an individual contributor
· Excellent analytical, attention to detail, and problem-solving skills
· Ability to read, write, and comprehend reports and associated documents
· Ability to understand and follow oral and written instructions
· Ability to prioritize workload and meet time sensitive deadlines
· Business acumen and ability to work effectively across various teams and levels
· Flexibility to accept and adapt to change as well as the commitment to seek continuous improvement
· Demonstrate continuous effort to improve operation, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless customer service
· Ability to exert muscle force to lift, push, pull or carry objects
· Ability to coordinate two or more limbs (for example: two arms, two legs, or one leg and one arm) while sitting or standing
· Ability to make simple and repeated movements of the fingers, hands, and wrists
· Ability to follow all company safety policies and procedures
· Bachelor's degree in business administration, advertising, marketing or related field
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance