Account Associate

Overview Accounts Receivable

Under general supervision, the Account Associate performs entry level financial and administrative tasks to ensure accurate processing of invoices, receipts, and related financial data. This role supports the financial integrity of MSD by maintaining up-to-date records, handling customer interactions professionally, and ensuring compliance with established accounting practices and procedures.

- Process and issue invoices, payment vouchers, and other financial documentation

- Record and reconcile cash receipts, including check and electronic payments

- Monitor and apply incoming payments to appropriate accounts

- Maintain and update financial records with accuracy and attention to detail

- Perform data entry in financial systems and ensure timely processing

- Prepare financial reports and perform necessary calculations as required

- Conduct routine audits and adjustments to accounts as needed

- Manage departmental correspondence, memos, and mail distribution

- Assist customers by phone, in-person, and via email regarding billing inquiries

- Perform general administrative support duties, including photocopying, filing, and documentation

Additional Responsibilities

- Provide backup support to the cashier for payment processing

- Respond to customer questions, follow up on outstanding issues, and ensure excellent customer service

- Deliver interdepartmental mail as needed

- Assist in identifying potentially fraudulent transactions and escalate appropriately

- Perform other related duties as assigned by the supervisor

Responsibilities

Qualifications Training And Experience

- High school diploma or equivalent (GED)

- One (1) year of experience in accounts receivable, billing, customer service, or collections

Desirable Knowledge, Skills And Abilities

- Three (3) years of progressive experience in accounts receivable, collections, or customer service

- Proficiency in basic accounting principles and arithmetic computations

- Familiarity with state and federal debt collection laws

- Experience with fraud detection in payment transactions

- Working knowledge of Microsoft Office Suite (Word, Excel) and financial systems

- Ability to enter data with a high degree of accuracy and operate office equipment, including a calculator

- Strong organizational skills with the ability to prioritize tasks and meet deadlines

- Excellent communication and interpersonal skills

Special Requirement

Pursuant to MSD's "Substance Abuse Policy and Procedures," this position has been designated as non-safety sensitive and candidate must pass a Non-D.O.T. Drug Test for this position. Employees occupying this position are not subject to Federal (D.O.T.) Drug and Alcohol Testing Regulations.

All current employees must have a 'Meets Expectations' or 'Proficient' rating on their most recent performance evaluation to be eligible