WINDOW WORLD OF ALBUQUERQUE

Window Service Technician

Albuquerque, NM

Full-time

$37,440

About This Job

Job Title: Service Technician

Department: Service & Warranty Reports To: Operations Manager Company: Window World of Albuquerque Inc. FLSA Status: Non-Exempt / Full-Time

Position Summary:

The Service Technician is responsible for diagnosing and repairing post-installation issues with windows and doors sold and installed by Window World of Albuquerque Inc. This includes warranty work, product adjustments, and customer service follow-ups. The ideal candidate will have strong problem-solving skills, attention to detail, and a commitment to delivering excellent customer service.

Key Responsibilities:

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Perform service and warranty repairs on vinyl windows, patio doors, entry doors, and storm doors

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Diagnose issues related to hardware, operation, sealing, caulking, and installation finish

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Replace glass, screens, weatherstripping, and other components as needed

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Communicate with the service coordinator to review scheduled service appointments

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Contact customers to confirm appointment windows and explain next steps

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Document all completed work, including before-and-after photos, and update job status in CRM

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Maintain a clean and professional work area inside customer homes

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Ensure all tools, equipment, and materials are stocked and well-maintained

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Drive to job sites using a company-provided vehicle and follow all safety protocols

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Provide courteous and professional communication with homeowners

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Alert the Operations Manager if a job requires escalation or cannot be completed as scheduled

Qualifications:

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2+ years of experience in window and/or door installation or service work preferred

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General carpentry or construction experience required

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Familiarity with hand and power tools

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Ability to lift up to 75 lbs and work on ladders or scaffolding

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Strong troubleshooting and problem-solving skills

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Professional appearance and excellent customer service skills

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Valid driver’s license and clean driving record

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Must be able to pass a background check and drug screening

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Comfortable using tablets or mobile devices to update job information

Schedule & Compensation:

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Full-time, Monday through Friday (some Saturdays may be required)

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Competitive hourly pay (based on experience)

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Company vehicle and phone provided

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Benefits include:

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Health and dental insurance (after 60 days)

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Paid time off

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401(k) with company match (after 12 months)

Job Type: Full-time

Pay: From $18.00 per hour

Expected hours: 40 – 50 per week

Benefits:

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401(k)

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401(k) matching

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Dental insurance

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Employee discount

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Health insurance

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Paid time off

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Referral program

Schedule:

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10 hour shift

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12 hour shift

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8 hour shift

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Day shift

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Monday to Friday

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Overtime

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Weekends as needed

Willingness to travel:

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100% (Preferred)