Training Systems Administrator

Scope of the Role:

Our Training Systems Administrator will play a key role in developing, enhancing, and maintaining dynamic training content to support Paraco’s growing operational, technical, and customer service teams. This role focuses on designing high-quality, engaging instructional materials, digital content and reference material while working closely with business leaders and subject matter experts across departments. You’ll ensure that training tools and resources are consistent, scalable, and aligned with company initiatives.

Essential Responsibilities include, but are not limited to:

- Designing and developing training content for a variety of formats, including instructor-led training (ILT), virtual instructor-led training (vILT), e-learning modules, job aids, manuals, process documentation, and videos.

- Collaborating with stakeholders and subject matter experts (SMEs) to translate complex processes and systems into engaging, learner-focused materials.

- Maintaining and updating training resources to reflect new systems, policies, and procedures.

- Creating assessments, knowledge checks, and interactive activities to reinforce learning and measure retention.

- Working closely with trainers to align delivery methods with content structure.

- Assisting in developing and maintaining our real-time knowledge base and content library.

- Partnering with department managers to assess training needs and skill gaps and recommend content improvements or new development areas.

- Ensuring training materials comply with branding and accessibility standards and align with organizational tone and objectives.

- Leveraging multimedia and authoring tools (e.g., Adobe Creative Suite, Canva, Microsoft Office 365) to enhance visual and interactive content.

- Tracking the effectiveness and impact of training content and using data to iterate and improve deliverables.

Required Skills and Qualifications:

- Instructional Design Experience: 2+ years of experience in content development, instructional design, or corporate training development.

- Technical Proficiency: Advanced skills in Microsoft Office (Word, PowerPoint, Excel), and familiarity with e-learning authoring tools such as Articulate, Captivate, Canva, or similar platforms.

- Visual and Multimedia Design: Strong ability to create visually appealing content; experience with video editing, graphic design, or screen recording tools is a plus.

- Project Management: Able to manage multiple projects and deadlines with strong attention to detail.

- Collaborative Mindset: Experience working cross-functionally with operational leaders, trainers, and IT teams.

- Communication: Excellent written and verbal communication skills; ability to explain complex topics clearly and concisely.

- Self-Motivated: Strong organizational skills, self-directed, and capable of working independently in a fast-paced environment.

Preferred Qualifications:

- Experience in utility, energy, or propane/gas industry a plus

- Familiarity with Learning Management Systems (LMS)

- Bilingual skills are a plus