Testing Specialist

Testing Specialist

SCS Training Support Services

WORK LOCATION & SCHEDULE

- Alabama

+ This position will be located at APC Corporate Headquarters in Birmingham, AL

POSITION SUMMARY

The Testing Specialist will be instrumental in managing both validated and non-validated testing systems, utilizing their expertise to integrate and optimize testing environments effectively. This position involves identifying process gaps, seeking efficiencies, and establishing standardized protocols for all testing assessment data. The Testing Specialist will collaborate closely with the department's Subject Matter Resources (SMRs) to design and update tests, ensuring they align with evolving job requirements and technological advancements. Key responsibilities include tracking and analyzing exam data to identify trends and resolve issues, as well as proactively identifying internal gaps to enhance test creation processes. Additionally, the Testing Specialist will oversee the creation and accessibility of test resources on the internal web page and manage the storage and retention of data, ensuring seamless operations and alignment with business objectives.

POSITION QUALIFICATIONS

Experience:

- Possesses a customer-service mindset and exceptional interpersonal skills are required

- Proven ability to lead cross-functional projects and integrate various systems to create a unified testing environment.

- Expertise in building real-time dashboards for monitoring training engagement, success metrics, and risks.

- Demonstrated success in designing and leading testing and proctoring programs with a strong focus on change management strategies is required

- The ability to drive alignment across departments to ensure training tools and metrics meet business needs.

- Skilled in designing and implementing customer education and communication programs.

- Experience in centralizing training resources to improve efficiency and cross-functional alignment

- Strong collaboration skills with analytics and Power BI teams to evaluate training impact and identify improvement opportunities.

- Proficient in automating and scaling client processes to improve efficiency, standardization, and consistent results.

- Capable of using participant and customer feedback to enhance testing content design, delivery strategies, and data analytics

- Advanced proficiency in tools and platforms such as PowerBI, Tableau, and MS Office Suite are required

- Key competencies include Training Needs Analysis, Job Task Analysis, Stakeholder Communication, Program Management, Cross-Functional Consulting, Change Management, and Curriculum Implementation Oversight.

Responsibilities Include:

- Manage both validated and non-validated testing systems, ensuring effective integration and optimization of testing environments.

- Identify process gaps and seek efficiencies, establishing standardized protocols for all testing assessment data.

- Collaborate with the department's Subject Matter Resources (SMRs) to design and update tests, aligning them with evolving job requirements and technological advancements.

- Track and analyze exam data to identify trends and resolve issues, proactively identifying internal gaps to enhance test creation processes.

- Oversee the creation and accessibility of test resources on the internal web page, ensuring they are up-to-date and readily available.

- Manage the storage and retention of testing data, ensuring compliance with data management policies and seamless operations.

- Develop real-time dashboards for monitoring training engagement, success metrics, and risks, providing actionable insights to stakeholders.

- Design and implement standardization programs and change management strategies to drive alignment across departments and meet business needs.

- Centralize training resources to improve efficiency and cross-functional alignment, enhancing the overall training experience.

- Utilize participant and customer feedback to refine testing content design, delivery strategies, and data analytics for continuous improvement.

Behavioral Attributes:

- Demonstrate Southern Company Values – Safety First, Unquestionable Trust, Superior Performance, and Total Commitment.

- Safety focus and a strong personal safety record.

Additional Requirements:

- Ability to handle sensitive data with confidentiality is required

- Willingness to travel to various locations (25% travel required).

About Southern Company

Southern Company (NYSE: SO ) is a leading energy provider serving 9 million customers across the Southeast and beyond through its family of companies. Providing clean, safe, reliable and affordable energy with excellent service is our mission. The company has electric operating companies in three states, natural gas distribution companies in four states, a competitive generation company, a leading distributed energy solutions provider with national capabilities, a fiber optics network and telecommunications services. Through an industry-leading commitment to innovation, resilience and sustainability, we are taking action to meet customers' and communities' needs while advancing our goal of net-zero greenhouse gas emissions by 2050. Our uncompromising values ensure we put the needs of those we serve at the center of everything we do and are the key to our sustained success. We are transforming energy into economic, environmental and social progress for tomorrow. Our corporate culture has been recognized by a variety of organizations, earning the company awards and recognitions that reflect Our Values and dedication to service. To learn more, visit www.southerncompany.com .

Southern Company invests in the well-being of its employees and their families through a comprehensive total rewards strategy that includes competitive base salary, annual incentive awards for eligible employees and health, welfare and retirement benefits designed to support physical, financial, and emotional/social well-being. This position may also be eligible for additional compensation, such as an incentive program, with the amount of any bonus/awards subject to the terms and conditions of the applicable incentive plan(s). A summary of the benefits offered for this position can be found here https://seo.nlx.org/southernco/pdf/SOCO-Benefits.pdf . Additional and specific details about total compensation and benefits will also be provided during the hiring process.

Southern Company is an equal opportunity employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law.

Job Identification: 14819

Job Category: Training

Job Schedule: Full time

Company: Southern Company Services