Job Description
• Work closely with our technical service team on various tasks related to process optimization, process mapping, and customer support.
• Work with customers to understand their pain points and find places to create a knowledge base repository to expedite solutions.
• Support the development of performance metrics and reports for our products and services.
• Learn and apply new skills and technologies in a dynamic and collaborative environment.
• Organize team development activities to foster team bonding and communication.
• Contribute to the quality and efficiency of our processes and solutions.
• Work closely with cross-functional teams to recommend modifications to work instructions, materials, or product changes to ensure the superior quality of our products.
• Demonstrate strong written communication skills in preparing reports, service proposals, and procedure manuals.
• Serve as a member of the Remote Monitoring Team, offering guidance on field repairs, and meticulously documenting all issues.
• Resolve problems by clarifying issues, researching answers, exploring alternative solutions, implementing effective resolutions, and escalating unresolved problems as needed
At Nextracker, we are leading in the energy transition, providing the most comprehensive portfolio of intelligent solar tracker and software solutions for solar power plants, as well as strategic services to capture the full value of solar power plants for our customers. Our talented worldwide teams are transforming PV plant performance every day with smart technology, data monitoring and analysis services.
For us at Nextracker, sustainability is not just a word. It's a core part of our business, values and our operations. Our sustainability efforts are based on five cornerstones: People, Community, Environment, Innovation, and Integrity. We are creative, collaborative and passionate problem-solvers from diverse backgrounds, driven by our shared mission to provide smart solar and software solutions for our customers and to mitigate climate change for future generations.
Nextracker is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Culture is our Passion