System Analyst - IT/OT - Control Center Technical Architecture

Overview

The System Analyst is responsible for the on-going enhancement and technical support of the existing IT application portfolio in Business Systems Delivery. This individual will also be responsible for all aspects of new systems development as well as implementations. This includes the Planning, Requirements Gathering, Business Analysis, Design, Development, Testing, Training, Implementation, and on-ongoing Technical Support of planned or current systems. This position is also responsible for the day-to-day IT administrative tasks, problem solving, issue resolution and client engagement. This position requires understanding and engagement with IT/OT systems, their supporting infrastructure, and the Cybersecurity principles used to protect them. The selected applicant will be working to support the high availability of all infrastructure within our Data Centers, LAN rooms and Control Centers to deliver essential IT solutions to maintain on-going operations.

Responsibilities

Core Responsibilities

- Support the technologies that are used by Con Edison's Electric, Gas and Steam Control Centers. These responsibilities involve software configurations, as well as customizations to enable integrations with critical systems at Con Edison.

- Portfolio Scope: Assist in Technology Road mapping to identify business value. Contribute to the deployment and implementation efforts of Control Center systems. Support production resources by troubleshooting and resolving complex system/client issues. Performs other related tasks and assignments as required.

- Deliverables: Technical designs, programs, low complexity APIs, unit and system test plans, and user guides.

- Business Relationships and Management: Collaborates with subject matter experts to develop deliverables.

- Decision Making: Identifies issues, works to develop alternatives.

- People Leadership: Works independently on most tasks. Shares information readily.

- Operations: Resolves incidents under the direction of the manager or Team Lead.

- Performance Improvement: Participates in IT process improvement task implementations.

- Communications: Communicates regularly, openly, and honestly with manager, team leads, team members and business partners using appropriate and effective methods. Raises concerns appropriately to mitigate issues.

- Perform other related tasks and assignments as assigned.

Qualifications

Required Education/Experience

- Bachelor's Degree and a minimum of two (2) years of work experience and demonstrated value-added assignments in multiple organizations.

Relevant Work Experience

- A minimum of Two (2) years of work experience and demonstrated value-added assignments in multiple organizations, required.

- Must have an excellent work ethic, required.

- Must have ability to learn new technology as required for the job using documentation and other available resources, required.

- Flexibility to work on multiple assignments with changing priorities and stay on schedule/on budget, required.

- Must have ability to learn new technology as required for the job using documentation and other available resources, required.

- Cyber Security Experience or Certification, preferred.

Skills and Abilities

- Excellent organizational skills

Licenses and Certifications

- Driver's License Required

Physical Demands

- Sit or stand to answer a phone for the duration of the workday

- Sit or stand to use a keyboard, mouse, and computer for the duration of the workday

Additional Physical Demands

- The selected candidate will be assigned a System Emergency Assignment (i.e., an emergency response role) and will be expected to work non-business hours during emergencies, which may include nights, weekends, and holidays.