Supervisor Regional Service Training

The Supervisor Regional Service Training is responsible for training/instructing technicians in all aspects of repair and installation for Generac products using a variety of methods including classroom presentations and hands on lab instruction. In addition to in person training, this position is responsible for conducting some training via live stream. The Supervisor Regional Service Training oversees the day to day operations of the regional service training centers including staff performance, goal achievement, and establishing best practices to ensure success. This position applies technical skills and knowledge of start-up, operation and troubleshooting of all Generac products and provides a high level of technical expertise.

- Bachelor’s Degree or equivalent experience.

- 5 years of HVAC, automotive, generator experience as a field technician or relevant experience

- 3 years technical training experience

- 1 year of mentoring or leading a team

- Valid driver’s license

Preferred Qualifications

- Experience with MS Office to include: Word, PowerPoint and Excel

- Previous experience using SAP

- Curriculum development experience

Essential Duties

- Supervises the regional training centers to keep company standards and promote a positive training environment. Selects, coaches and develops staff. Sets clear expectations to inspire and motivate the team. Manages performance recognizing achievement, providing feedback and administering progressive discipline when necessary. Supports content development and future course offerings.

- Conduct training sessions as needed to train technicians in all aspects of installation and repair of Generac products using a variety of methods including classroom instruction and hands on labs. This is based on training schedule and team support.

Knowledge, Skills And Abilities

- Ability to write, present, and instruct technical information

- Ability to deal with shifting priorities and moving deadlines

- Excellent leadership, presentation, and communication skills