Sr. Training Technology Coordinator I (II)

Flexible Work Arrangement: Hybrid

The Sr. Training Technology Coordinator is responsible for supporting and coordinating the management of a wide array of training technology and simulator tools employed by the State & Member Training department. This includes, but is not limited to laptop computers, networking equipment, audio/visual equipment, and other specialized software. This role serves as the main point of contact for all of the department's training technology and associated equipment.

Essential Functions:

- Partners with other department staff on all matters related to training technology and equipment.

- Coordinates maintenance and ensures the proper functioning of all department training technology and equipment, in accordance with department policies and procedures.

- Provides troubleshooting and technical support to ensure the use of technology is successful during in-person and virtual training events.

- Leads the set-up and tear down of training equipment for in-person training events, providing guidance and direction to department staff, staff from other internal departments, as well as external vendors.

- Provides technical support for content development, including the use of various simulation, content authoring and audio recording tools.

- Creates and documents procedures and guidelines, then evaluates the need for refinement after each event based on lessons learned and customer / member feedback.

- Works to continually improve and enhance the training technology to enhance the member experience.

- Participates in site visits and tours to ensure technology and logistical requirements will be met at the best price.

- Partners with PJM Procurement Department to ensure all services are rendered at the most competitive price point available.

- Works closely with the Manager of State and Member Training to ensure all events and projects are completed (on-time, on budget).

Characteristics & Qualifications:

Required:

- Bachelor's degree in Engineering, Computer Science or equivalent work experience skills in various IT systems, networking, asset manage

- At least 5 years of work experience

- Ability to produce high-quality work products with attention to detail

- Ability to communicate effectively in a team environment

- Experience in quantitative and qualitative analysis

- Experience using verbal and written communications skills

- Ability to use Microsoft Office Suite (MS-Word, MS-Excel and MS-PowerPoint)

- Ability to troubleshoot and provide technical support

- Ability to research, identify, and evaluate new and emerging technologies and recommend strategic initiatives

- Experience operating a variety of current A/V technologies

- Ability to work independently and to train, guide or assist others to perform complex assignments

- Demonstrated ability to learn and implement new technologies quickly

Preferred:

- MBA degree

- Experience with PJM operations, markets, and planning functions

- Experience supporting any of PJM Committees

- Experience with IT Asset Management

- Experience with e-learning content authoring tools such as Adobe Captivate, Xyleme

- Ability to apply graphic design skills and tools in the composition of technical documentation including flow charts, diagrams, and presentation materials

- Experience using Adobe Creative Suite

- Experience with audio/video production/editing

- Experience using HTML/CSS/JS, Microsoft SharePoint, and Microsoft Visio

- Experience with Powershell Scripting and XML