Sr. Support Engineer, Global Sales Team

Dedicated to facilitating support of Yaskawa Motoman’s Global Sales Team customers.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Individual will be technical "window person" to Global Sales Team customers, driving resolution of open issues on new robot sales and customer specifications.

Expert in resolution of open technical problems on new robot sales and projects through research and involving subject matter experts including Engineering and YEC.

Utilize technical knowledge to assist in sales process to Global Sales Team customers including clarifying project scope and preparing technical presentations.

One of several technical experts who can respond to emergency service requests from Global Sales Team customers.

Must be able to use Microsoft office applications.

Adhere to all corporate and department ISO policies and procedures to maintain quality standards.

Strong written and verbal communication skills.

Must be able to multi-task, as will be assigned multiple customers to support.

Expert working knowledge of Yaskawa Motoman products, including hands-on abilities.

Expert on customer and industry specifications and responsible to assure complete documentation is available detailing all aspects of specifications.

Travel required for regular visits to Global Sales Team customers. Must have valid driver's license and full coverage automobile insurance.

Must have exceptional ability to communicate well with Japanese personnel.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

Bachelor of Science degree and four to six years related experience and/or training.

OTHER SKILLS and ABILITIES

Good organizational skills, ability to solve problems, good communication skills, and computer literate. Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups and managers, clients, customers, and the general public. Ability to apply advanced mathematical concepts such as exponents, logarithms, quadratic equations, and permutations. Ability to apply mathematical operations to such tasks as frequency distribution, determination of test reliability and validity, analysis of variance, correlation techniques, sampling theory, and factor analysis.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk and hear. The employee frequently is required to stand; sit; and use hands to finger, handle, or feel objects, tools, or controls. The employee is occasionally required to walk; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. Would anticipate about one hour a day at PC. The employee may occasionally lift and/or move up to 25 pounds.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts, risk of electrical shock. The noise level in the work environment is usually moderate.

Duties may require the occasional use of/contact with/exposure to various hazardous materials (such as, but not limited to grease, oils, lubricants, paint, thinner, parts cleaner, etc.). Employees should have basic awareness of hazardous materials cautions. Those directly using the materials must have specific knowledge of material in use.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.